Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Skills
Timeline
Generic

MarieCarla Tabuteau

Fort Lauderdale,FL

Summary

Customer Care Professional with a proven track record in resolving inquiries and enhancing customer satisfaction. Demonstrates strong analytical skills to identify trends and implement service improvements, coupled with a collaborative approach to maintain seamless service delivery. Highly skilled in record keeping, technical support, and sales, committed to advancing company goals through effective communication and teamwork.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Holy Cross Hospital-Fort Lauderdale, FL
11.2023 - Current
  • Help patients through the admissions process at a hospital, clinic, and healthcare facility.
  • Greeting patients, registering them, and guiding them through paperwork
  • Obtaining identification, insurance, payment, medical history, and demographic data
  • Coordinating appointments for various medical services, such as consultations, diagnostic tests, surgeries, and follow-up visits
  • Creating and maintaining accurate electronic health records, attaching medical orders to patient charts, and gathering consent, privacy, and authorization forms

Coordinator (1-year contract )

Aetna, a CVS Health Company-Remote
01.2022 - 08.2023
  • Handling customer service inquiries and problems via telephone, internet, or written correspondence
  • Answering inbound calls regarding member's health care needs, while following up on commitments in a timely manner

Customer Care Professional (1-year contract )

American Express (seasonal )-Sunrise, FL
01.2022 - 02.2023
  • Evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

Call Center Agent

Cano Health-Medley, FL
12.2019 - 12.2021
  • Schedule, confirm and reschedule patient appointments- review appointment date, time, location and provider with the caller
  • Answer telephone promptly and in a polite and professional manner
  • Direct calls to other departments as needed
  • General knowledge of referrals process, medical records process, and insurance verification process
  • Making and confirming patient transportation appointments
  • Answer general member questions regarding our programs, services and benefits
  • Handle incoming calls for our publications, television advertising, and marketing for potential members
  • Informs callers of current events and/or services provided
  • Answer incoming customer patient phone calls and take appropriate action for each call
  • Making and confirming patient medical and transportation appointments

Service BDC Sales

Miami Lakes Automall-Miami Lakes, FL
12.2019 - 11.2021
  • BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers internet leads, showroom visits, and incoming calls.

Customer Service

Walgreens Corporate-Miami, FL
02.2015 - 12.2019
  • Placing orders, assisting with order issues, updating account information, troubleshoot online browsing issues and technical support
  • Answered inbound calls from members regarding health care status
  • Coordinated services with pharmacy and healthcare providers on the behalf of enrolled clients

Sales Retention Representative

T-Mobile-Miramar, FL
01.2015 - 12.2019
  • Performed duties in the retention department by retaining customers who wanted to cancel their account
  • Meeting Sales Goal on Tmobile Account upselling packages
  • Maintained and exceeded company's established quality, compliance, and customer service standards
  • Aided customers with account questions, billing transactions, financial plans and promotions
  • Retain as many customers as possible, often through customer loyalty and brand loyalty

Education

High school or equivalent -

Hialeah-Miami Lakes Senior High School
Miami Lakes, FL

Skills

MS Office Suit, Epic, Meditech, Care cloud Allscripts, E-clinic-works, Availity, CarePlus, Tricare, United Healthcare, Sunshine Health, Sunshine Ambetter, Aetna Better Health, Molina Healthcare, Referral's, CPT AND ICD -10, Medical Terminology, and CPR

Certification

  • BLS for Healthcare Providers (CPR and AED), 01/01/16
  • First Aid Certification

Additional Information

I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character I can work well and communicate with others to contribute to team efforts. In all that I do I would strive to advance the company, and I feel that my previous work experience proves that.

Skills

  • Word Processing and typing (3 years)
  • Identifying risk (1 year)
  • Observation (3 years)
  • Record Keeping (3 years)
  • Financial Analysis
  • Technical Support
  • Sales
  • Insurance Verification

Timeline

Patient Care Coordinator

Holy Cross Hospital-Fort Lauderdale, FL
11.2023 - Current

Coordinator (1-year contract )

Aetna, a CVS Health Company-Remote
01.2022 - 08.2023

Customer Care Professional (1-year contract )

American Express (seasonal )-Sunrise, FL
01.2022 - 02.2023

Call Center Agent

Cano Health-Medley, FL
12.2019 - 12.2021

Service BDC Sales

Miami Lakes Automall-Miami Lakes, FL
12.2019 - 11.2021

Customer Service

Walgreens Corporate-Miami, FL
02.2015 - 12.2019

Sales Retention Representative

T-Mobile-Miramar, FL
01.2015 - 12.2019

High school or equivalent -

Hialeah-Miami Lakes Senior High School

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MarieCarla Tabuteau