Dynamic security professional with a proven track record at Securitas Security Services USA, excelling in customer service and problem resolution. Adept at managing high-pressure situations while ensuring safety and security. Recognized for exceptional communication skills and attention to detail, contributing to a welcoming environment and effective incident response.
Overview
9
9
years of professional experience
Work History
Security Public Safety
Securitas Security Services USA
02.2021 - Current
Interact with both mentally sound and mentally diminished patients
Physically restrain as well as mechanically restrain patients; wrist and ankle straps
We go hands on with patients that can be verbally/physically aggressive in nature (bite, spit, punch, kick, etc.)
Monitored premises to ensure safety and security of personnel and property.
Conducted regular patrols to identify potential hazards and mitigate risks.
Responded promptly to incidents, accidents, or alarms, coordinating with local authorities as needed.
Documented daily activities and incidents in detailed reports for management review.
Maintained surveillance systems, ensuring functionality for optimal monitoring effectiveness.
Collaborated with facility management to develop security policies and improve procedures.
Provided exceptional customer service while maintaining a secure environment for visitors and staff.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Conduct patient watches which may require sitting in one place for up to 8 hours while remaining attentive to the patient.
Prevent patient from self-harm and / or leaving the room
De-escalate patients or guests when they become agitated/disruptive
Assist Hospital staff with searching patients for dangerous weapons/objects
Officers should expect to write up to 300 reports per year if not more
Manage main desk and lobby area while displaying exceptional phone etiquette and transferring phone lines to different departments/in-patient floors
Conducting access control and interacting face-to-face with 250+ visitors per day
Provide directions to guests
Officers are responsible for listening to their radio's and responding to alarms that happen within their patrol zone
Alarms must be responded to with a strong sense of urgency (Panic Alarms, Door Alarms.
Customer Service Cashier
Hudson Group Inc.
01.2017 - 01.2020
Processed customer transactions efficiently using point-of-sale systems.
Assisted customers with product inquiries and provided recommendations.
Maintained accurate cash drawer, ensuring proper funds at end of shift.