Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marie Cassandre Cetoute

72 Wellington Hill Street Apt 1,MA

Summary

Dynamic security professional with a proven track record at Securitas Security Services USA, excelling in customer service and problem resolution. Adept at managing high-pressure situations while ensuring safety and security. Recognized for exceptional communication skills and attention to detail, contributing to a welcoming environment and effective incident response.

Overview

9
9
years of professional experience

Work History

Security Public Safety

Securitas Security Services USA
02.2021 - Current
  • Interact with both mentally sound and mentally diminished patients
  • Physically restrain as well as mechanically restrain patients; wrist and ankle straps
  • We go hands on with patients that can be verbally/physically aggressive in nature (bite, spit, punch, kick, etc.)
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify potential hazards and mitigate risks.
  • Responded promptly to incidents, accidents, or alarms, coordinating with local authorities as needed.
  • Documented daily activities and incidents in detailed reports for management review.
  • Maintained surveillance systems, ensuring functionality for optimal monitoring effectiveness.
  • Collaborated with facility management to develop security policies and improve procedures.
  • Provided exceptional customer service while maintaining a secure environment for visitors and staff.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Conduct patient watches which may require sitting in one place for up to 8 hours while remaining attentive to the patient.
  • Prevent patient from self-harm and / or leaving the room
  • De-escalate patients or guests when they become agitated/disruptive
  • Assist Hospital staff with searching patients for dangerous weapons/objects
  • Officers should expect to write up to 300 reports per year if not more
  • Manage main desk and lobby area while displaying exceptional phone etiquette and transferring phone lines to different departments/in-patient floors
  • Conducting access control and interacting face-to-face with 250+ visitors per day
  • Provide directions to guests
  • Officers are responsible for listening to their radio's and responding to alarms that happen within their patrol zone
  • Alarms must be responded to with a strong sense of urgency (Panic Alarms, Door Alarms.

Customer Service Cashier

Hudson Group Inc.
01.2017 - 01.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained accurate cash drawer, ensuring proper funds at end of shift.
  • Resolved customer complaints effectively, enhancing overall satisfaction.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • I'm in charge of selling merchandise and assisting customers.
  • Am quick to respond to customer inquiries
  • Kept an eye on customers for signs of security issues and reported them to management)
  • Provide information on apartment, flat, and office price lists

corone con customers and respooner

  • I'm employed in a professional setting.
  • Organized store merchandise racks and displays to promote and maintain
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed customer orders and accurately handled payment transactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.

Education

Accounting

Bunker Hill Community College
Charlestown, MA

Skills

Friendly, positive attitude

Languages

English
Full Professional
Haitian creal
Native or Bilingual
French
Professional Working

Timeline

Security Public Safety

Securitas Security Services USA
02.2021 - Current

Customer Service Cashier

Hudson Group Inc.
01.2017 - 01.2020

Accounting

Bunker Hill Community College
Marie Cassandre Cetoute