Marie Christine Nayan
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Senior Human Resources Business Partner
Tech Mahindra
Eastwood City, Quezon City Philippines
07.2017 - 10.2020
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Met with employees annually for progress reviews and performance assessments.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Advised senior management on organizational development and change management initiatives.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Collaborated with leadership to assess and improve policies across board.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Developed and delivered special events for company employees.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Distributed employee engagement surveys to identify areas of improvement.
- Liaised between multiple business divisions to improve communications.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
Team Lead
Tech Mahindra
Eastwood, Quezon City Philippines
07.2013 - 06.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Audited team performance and compliance with the Company and Client Account standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Team Lead
SPI Global CRM
Philippines
01.2005 - 03.2013
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Bank Teller
Philippine National Bank
Philippines
06.1993 - 05.1999
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
Education
Bachelor of Science - Accounting
College of The Holy Spirit
Manila Philippines10.1986
Associate Diploma - Secretarial Studies And Office Administration
College of The Holy Spirit
Manila, Philippines03.1984
High School Diploma -
La Consolacion College
Manila, Philippines03.1981
Skills
- HR Strategy
- Improving Employee Engagement
- Advising on Strategies
- Reviewing Compliance
Additional Information
Trainings and seminars attended:
2019
Human Resources 101 - Blended
Problem Solving and Decision Making
2018
Data Privacy Principles
2015
Effective Presentation Skills - TTT
Business English
101 First Point Coach Site Outage Induction
BMS Certification for Team Member
Assertive Communication
Business Etiquette
2014
Handling Difficult Customers
Leadership Skills
Conflict Management
Code of Ethical Business Conduct Mandate (CEBC)
Timeline
Senior Human Resources Business Partner
Tech Mahindra
07.2017 - 10.2020
Team Lead
Tech Mahindra
07.2013 - 06.2017
Team Lead
SPI Global CRM
01.2005 - 03.2013
Bank Teller
Philippine National Bank
06.1993 - 05.1999
Bachelor of Science - Accounting
College of The Holy Spirit
Associate Diploma - Secretarial Studies And Office Administration
College of The Holy Spirit
High School Diploma -
La Consolacion College