Alan Clark
Management
San Marcos,CA
Summary
Hardworking Account Manager with five years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
9
9
years of professional experience
Work History
Inside Sales Account Manager
EasyPay Finance
Vista, CA
06.2019 - Current
- Experience with CRM software including Sugar and Salesforce Lightning
- Experienced data organizer that increased workflow output
- Contributed to team success by helping train and motivate less experienced team members.
- Serviced 50-80 accounts daily keeping revenue high while capitalizing on cross-selling opportunities between primary and secondary finance programs
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Increased amount of non-active accounts becoming active again
- Created new programs that resulted in increasing productivity and customer satisfaction
- Called 400 warm leads each week to expand client base
Customer Service Representative
Welk Resorts
Vista, CA
09.2018 - 02.2019
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Answered constant flow of customer calls with up to 50 personally handled calls in queue per day.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Business Controller
ARS National Services Inc.
Escondido, CA
06.2018 - 07.2018
- Auditing work of production agents to insure compliance was being met when collections arrangement was setup.
- Reviewed 50 documents and data to give accurate presentations and forecasts to upper management.
Inbound/Outbound Customer Service Rep
Quest Software
Las Vegas, NV
09.2017 - 06.2018
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with 100+ customers daily to understand requirements and limits of insurance and provide exceptional customer service.
- Performed superior customer experience daily by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Life Insurance Broker
Equis Financial
Las Vegas, Nv
07.2016 - 08.2017
- Managed own book of business to meet personal income requirements
- Appointed by five insurance companies and promoted products and services using up-selling and other sales techniques.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Built relationships with clients through active listening and integrity to provide excellent service.
- Conducted annual reviews of existing policies to update information.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 10%
Senior Customer Service Associate
Mens Wearhouse
Las Vegas, NV
11.2015 - 07.2016
- Managed customer relations and customer service through daily communication and interaction.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted all customers in warm manner and utilized active listening skills to determine assistance required.
- Managed more than 50 customer rentals during peak times.
Market Manager
Bite Squad
Las Vegas, NV
09.2014 - 08.2015
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Oriented team of 20 hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
- Interacted in positive manner with employees to demonstrate high standards and mitigate issues effectively.
Education
Bachelor of Science - Health Administration
University of Phoenix, San Diego Campus
Online11.2021
Skills
- Organizational Development
- Process Improvement
- Training And Development
- Office Equipment
- Computer Software
- Windows
- Human Resources
- Workers' Compensation
- Ergonomics
Timeline
Inside Sales Account Manager
EasyPay Finance
06.2019 - Current
Customer Service Representative
Welk Resorts
09.2018 - 02.2019
Business Controller
ARS National Services Inc.
06.2018 - 07.2018
Inbound/Outbound Customer Service Rep
Quest Software
09.2017 - 06.2018
Life Insurance Broker
Equis Financial
07.2016 - 08.2017
Senior Customer Service Associate
Mens Wearhouse
11.2015 - 07.2016
Market Manager
Bite Squad
09.2014 - 08.2015
Bachelor of Science - Health Administration
University of Phoenix, San Diego Campus
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