Marie Elisa daCosta
Matawan,NJ
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Operations Associate
DRUM Associates
11.2021 - Current
- Compiling financial records monthly, reconciling statements
- Accounts payable/accounts receivable such as billing, payment reconciliation, paying vendors, technology etc
- Tracking technology, client and partner contracts
- HR, benefits, employee pto/sick time and employee issue tracking, compensation analysis, expense reports, equipment tracking, training and development
- Creating an onboarding guide to ensure a smooth start
- Collecting and reviewing weekly commission reports and timesheets for accuracy
- Supporting the sales and recruiting team with sourcing and marketing material such as presentations, one pagers, case studies, articles
- Created a sales playbook to ensure employees are set up for success
- Handle office supplies and office equipment purchases
- Social Media
- Professional calendar management for CEO
- Research, keeping up with tech trends/news
- Developing and fostering relationships with internal employees and building team comradery, team events.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Collaborated with peers and other business areas to leverage best practices.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
Business Administrator
Maaco 39 North
11.2015 - 03.2022
- Compiled financial records for all 11 shops and developed a finance reporting system across the North East
- Restructured business operations and created employee training manual
- Assisted CEO's with acquisition of 8 new Maaco locations ( MD, CT, RI, NY
- NJ, PA, DE)
- Training new employees on writing estimates and using programs such as CCC/Audatex/ Mitchell and more
- Acting as District Manager to provide guidance to new General managers.
- Managed day-to-day development issues.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Developed monthly reports.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
- Streamlined workflow.
- Contributed to economic success by participating in budgeting process.
- Oversaw process improvement initiatives.
- Oversaw HR training, coaching, mentoring and staff retention.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Processed employee expense reports quickly to prevent delays in payouts.
- Reconciled business and creative needs.
- Executed training programs.
- Represented company at conferences and seminars to boost outreach.
- Prepared operational and salary budgets.
- Directed managers of rapidly growing team.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Marketing Manager
Adrenaline Sports Academy
11.2020 - 11.2021
- Managed social media, updated website, managed email campaigns, used programs such as inshot, canva, adobe cloud
- This was a part time position I had while working at Maaco.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
Political Science -
Brookdale Community College
Skills
- Problem solver
- Microsoft office
- Microsoft Excel
- Google Suite
- Leadership/Management
- HR/ Payroll
- Collision Estimating
- Organization
- Event planning
- CCC/Audatex/Mitchell
- Collision Estimating
- Accounts Payable/ Receivable
- Coding
- Statement reconciliations
- Office Budgeting
- Business Process
- Project Management
- Business Administration
- Social Media
- Creative Solutions
- Zoominfo
- LinkedIn Recruiter
- Bullhorn
- Process Improvements
- Operations Management
- Procedure Development
- Database Management
- Training and Development
- Multitasking
- Vendor Management
- Team Leadership
- Critical Thinking
Volunteer Experience
Feed Hunger Now, Social Media Manager, Feed Hunger Now is a non-profit that is able to sustain a surplus of food using a hydroponic garden also known as "the Peoples Garden' at the moment we are able to donate about $30,000.00 worth of fresh produce to the local homeless shelter. This number is only growing as we catch more traction and are able to extend our hydroponic effort.
Timeline
Operations Associate
DRUM Associates
11.2021 - Current
Marketing Manager
Adrenaline Sports Academy
11.2020 - 11.2021
Business Administrator
Maaco 39 North
11.2015 - 03.2022
Political Science -
Brookdale Community College
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