Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marie Evelyne Dorcin

Miami,FL

Summary

I am a experienced customer service professional with many years of experience working with businesses. Exceptional sales leader well-versed in responding to requests with friendly and knowledgeable support. Efficiently direct bar team member works to maximize efficiency and profitability. A talented trainer and mentor with many years of related experience. Clear and direct communicator with customer service and sales expertise. I am a dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. I will make sure to go above and beyond to fulfill the task needed of me.

Overview

27
27
years of professional experience

Work History

Cake Decorator

Publix
North Manchester, FL
11.2015 - Current
  • Cleaned work area after completing each project for sanitation purposes.
  • Formulated designs based on customer specifications.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Incorporated creative elements into cake designs as requested by clients.
  • Assisted customers in selecting appropriate cake designs for their events.

Administrative Assistant

New Maranatha Evangelical Baptist Church
North Miami, FL
01.2009 - 02.2018
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed office supplies inventory and placed orders when necessary.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Finance Assistant

New Maranatha Evangelical Baptist Church
North Miami, FL
01.2008 - 03.2017
  • Provided administrative support to the finance department, such as filing documents and responding to queries.
  • Prepared invoices for customers and suppliers.
  • Maintained a record of all financial transactions, ensuring accuracy and completeness.
  • Assisted in the preparation of monthly financial statements, including balance sheets, income statements, and cash flow statements.

Cashier Team Lead

Paul's Gourment Restaurant
North Miami, FL
01.2012 - 01.2014
  • Managed scheduling, payroll, and time off requests for team members.
  • Monitored cashier performance, providing feedback as needed.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Assisted cashiers with resolving customer complaints and inquiries.

Apprentice Cake Decorator

Publix
North Miami, FL
11.2005 - 12.2006
  • Assisted in the preparation of project plans and schedules.
  • Participated in regular team meetings in order to share best practice techniques amongst colleagues.
  • Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.

Cashier

Chevron
Miami, FL
08.2001 - 12.2001
  • Provided directions and information about local attractions upon request from customers.
  • Trained new employees on company policies and procedures.
  • Responded promptly to emergency situations such as spills or fires according to company protocols.

Cashier

Wendy's
Miami, FL
02.1999 - 12.1999
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier

McDonald's
Miami, FL
01.1998 - 11.1998
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Associate of Science - Culinary Arts

Lindsey Hopkins Technical College
Miami, FL
11-2006

Associate of Science - Dietetic Technology

Lindsey Hopkins Technical College
Miami, FL
04-2005

GED -

Lindsey Hopkins Technical College
Miami, FL
06-2002

Skills

  • Food handling safety
  • Cake Decoration
  • Stock Rotation
  • Quality Control Analysis
  • Food Production
  • Design Techniques
  • Office Administration
  • Scheduling
  • Highly organized
  • Calendar Management
  • Cash Management
  • Payroll Processing
  • Deadline awareness
  • Telephone management
  • Customer Satisfaction
  • Positive and professional

Languages

English
Professional
French
Limited
Creole
Full Professional

Timeline

Cake Decorator

Publix
11.2015 - Current

Cashier Team Lead

Paul's Gourment Restaurant
01.2012 - 01.2014

Administrative Assistant

New Maranatha Evangelical Baptist Church
01.2009 - 02.2018

Finance Assistant

New Maranatha Evangelical Baptist Church
01.2008 - 03.2017

Apprentice Cake Decorator

Publix
11.2005 - 12.2006

Cashier

Chevron
08.2001 - 12.2001

Cashier

Wendy's
02.1999 - 12.1999

Cashier

McDonald's
01.1998 - 11.1998

Associate of Science - Culinary Arts

Lindsey Hopkins Technical College

Associate of Science - Dietetic Technology

Lindsey Hopkins Technical College

GED -

Lindsey Hopkins Technical College
Marie Evelyne Dorcin