MARIE FE TOLENTINO
JB MDL,New Jersey
Summary
Dynamic customer service professional with a proven track record, excelling at enhancing guest experiences through personalized service and meticulous record-keeping. I thrive in fast-paced environments while ensuring compliance and operational efficiency. Committed to delivering exceptional results and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
All American Air Force Inn
10.2023 - 06.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Investigated and analyzed client complaints to identify and resolve issues.
Customer Support Representative
Airbus Helicopters Philippines Inc.
02.2018 - 02.2020
- Provided product and service information to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Led on- and off-site customer support teams across multiple time zones.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Tracked call resolution times to ensure quality standards were met.
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Certificate of Technical Studies - Medical Administration
MedCerts
02-2024
Bachelor of Arts - Tourism And Hospitality Management
SAINT LOUIS UNIVERSITY
other02-2014
Skills
- Customer Service
- Conflict Resolution
- Multitasking
- Time Management
- Strong Communication
- Interpersonal Skills
- Attention to Detail
- Adaptability
- Leadership
- Record keeping
- Regulatory compliance
- Risk assessment
- Inventory management
- Patient confidentiality
- Electronic health records
References
- Anthony Webb, Manager, All American Inn Mcguire, 609-754-4667
- Raiza Vergara, https://www.linkedin.com/in/mrbv/
Timeline
Guest Service Representative
All American Air Force Inn
10.2023 - 06.2024
Customer Support Representative
Airbus Helicopters Philippines Inc.
02.2018 - 02.2020
Certificate of Technical Studies - Medical Administration
MedCerts
Bachelor of Arts - Tourism And Hospitality Management
SAINT LOUIS UNIVERSITY
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