Marie France JULIEN
North Quincy
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
FOH Supervisor
New Bridge On The Charles
Dedham, MA
07.2015 - Current
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Performed cash handling activities and secured nightly bank deposits.
- Created and distributed staff schedules.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Set up and broke down catering services
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
- Provide friendly customer service
- Explain various menu items and daily specials
- Promptly and accurately serve food and
- beverages
- Received and directed telephone calls in a professional manner
- Willing to learn the art of food serving.
- Being patient, kind, and courteous to all staff & residents
- Using creative problem-solving to meet the needs of others
- Coming up with new ideas and ways to help the team be more efficient in their everyday duties.
- Has an excellent working relationship with managers, staff & residents
- Listens and respects others' opinions.
- Communicates and gives direction and positive feedback to all staff.
- Communicates issues and concerns to leadership that may require quality monitoring
- Is flexible to the needs of all other departments on campus
- Offers suggestions and solutions that may
- improve systems and care
- Properly follows opening and closing side work sheets and takes the initiative to make sure the team does as well
- Use of proper telephone etiquette
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained and backed up other customer service managers.
Security Guard
NOVARTIS
Cambridge,MA , MA
08.2022 - 09.2022
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Home Health Aide
Spaulding Rehabilitation Hospital
BOSTON, MA
02.2019 - 06.2022
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
High School Diploma -
Malden High School
Malden, MA07.2018
Skills
- Dining Area Cleaning Supervision
- Restaurant Operation
- Safety Training
- Service Training
- Staff Scheduling
- Guest Satisfaction
- Work Schedule Creation
- Greeting and Seating Guests
- Table Preparation
- Making Change
- Shift Checklists
- Role Modeling
- Waiting Tables
- Team Building
- Training and mentoring
- Service prioritization
- Store improvement skills
- Store management
VOLUNTEER WORK
- Volunteer
- Church
- Leadership Leading
- Reading the bible to children
- CCD class teachings
- working at food banks and passing out food to the homeless with church groups
- CPR card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Security Guard
NOVARTIS
08.2022 - 09.2022
Home Health Aide
Spaulding Rehabilitation Hospital
02.2019 - 06.2022
FOH Supervisor
New Bridge On The Charles
07.2015 - Current
High School Diploma -
Malden High School
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