Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marie France Luc

Providence,RI

Summary

Proven track record in enhancing customer satisfaction and team productivity, notably at Aline Henry Cejour. Skilled in safe food handling and fostering teamwork, I excel in fast-paced environments, driving operational excellence. Achieved significant improvements in service quality, underpinned by strong problem-solving and collaboration abilities.

Overview

15
15
years of professional experience

Work History

Crew Member

06.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.

CNA Assistance

Aline Henry Cejour
05.2024 - 07.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Amazon Stocer

N/A
10.2023 - 01.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted store customers and discussed needs.

Veterinary Assistant

02.2011 - 07.2016
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors

Red Cross Volunteer

Assisitence Red Cross
02.2010 - 06.2016
  • Assisted affected communities by providing first aid, emotional support, and essential supplies during natural disasters.
  • Promoted health initiatives among vulnerable populations through participation in vaccination campaigns and health promotion efforts.
  • Participated in community outreach programs, promoting Red Cross initiatives and increasing public awareness of services offered.
  • Provided comfort and care for disaster victims through timely assistance and compassionate support.
  • Maintained a high level of readiness for disaster response by regularly updating personal training certifications and remaining current on relevant best practices.
  • Optimized resource distribution by maintaining accurate records of supplies needed for various disaster scenarios.
  • Helped improve volunteer recruitment efforts by attending job fairs and presenting on the benefits of joining the Red Cross team.

Education

Associate of Science - N/A

College Frere Saint Germain Por Au Prince HAiti
Por Au Prince
07.1998

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-Solving

Self-discipline

Safe Food Handling

Verbal and written communication

Drive-Thru Operations

Food Preparation

Crew Leadership

Hospitality service expertise

Visual Communication

Creativity and Innovation

Cooking

Food Running

Health Code Compliance

Languages

Spanish
Full Professional

Timeline

CNA Assistance

Aline Henry Cejour
05.2024 - 07.2024

Amazon Stocer

N/A
10.2023 - 01.2024

Crew Member

06.2022 - Current

Veterinary Assistant

02.2011 - 07.2016

Red Cross Volunteer

Assisitence Red Cross
02.2010 - 06.2016

Associate of Science - N/A

College Frere Saint Germain Por Au Prince HAiti

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Marie France Luc