Marie Glenn Sunga
Salt Lake City
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
11
11
years of professional experience
Work History
Assistant Operations Manager
Marriot International Inc.
05.2023 - 12.2023
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Coordinated with General Manager in different operational issues and promotional activities.
Assistant Front Desk Manager
Marriott International, Inc.
01.2023 - 04.2023
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Responded to customer service inquiries, both in-person and by telephone.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Prepared weekly employee work schedules to meet operational needs.
- Resolved guest complaints by addressing issues with rooms promptly.
Human Resources Coordinator
Marriott International Inc.
10.2020 - 04.2023
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Executive Assistant to the General Manager
Marriott International Inc
06.2020 - Current
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Drafted and prepared meeting agendas and minutes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained corporate records, personal financial statements and employee personnel files.
- Organized new office and designed systems to maximize administrative operations.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Front Desk / At-Your-Service
Marriott International Inc
11.2012 - 06.2019
- Screening and processing guest phone calls Responding to guest inquiries, concerns, and requests.
- Training new associates on systems and guest phone calls Providing information about room features, property amenities, and local interests
- Building revenue by presenting opportunities for upgrades that will enhance the guest experience.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Volunteered to help with special projects, assuming variety of tasks and duties.
- Planned coverage needs and organized services to support incoming special events.
Education
Associate of Science - Medical Coding And Billing
DeVry University
Villa Park, ILPhlebotomy Certification Seattle, WA - undefined
Seattle Vocational Institute
2006
High School Diploma -
Columban College
Olongapo City, Philippines04.2000
Skills
- Operational Excellence
- Guest Experiences
- Hospitality Management
- Staff Scheduling
- Staff Training
- Payroll and Benefits Administration
- Labor Relations
- Human Resources Policies and Procedures Expertise
- New Employee Orientation
- Hiring and Terminations
- Kronos Timekeeping
- Time Tracking and Payroll Administration
- Equal Opportunities Facilitation
- Benefits Programs
- Human Resources Management Systems (HRMS)
- Americans with Disabilities Act (ADA)
- Background Checks
Timeline
Assistant Operations Manager
Marriot International Inc.
05.2023 - 12.2023
Assistant Front Desk Manager
Marriott International, Inc.
01.2023 - 04.2023
Human Resources Coordinator
Marriott International Inc.
10.2020 - 04.2023
Executive Assistant to the General Manager
Marriott International Inc
06.2020 - Current
Front Desk / At-Your-Service
Marriott International Inc
11.2012 - 06.2019
Associate of Science - Medical Coding And Billing
DeVry University
Phlebotomy Certification Seattle, WA - undefined
Seattle Vocational Institute
High School Diploma -
Columban College
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