Marie Grace Jamorabon
Hanapepe,HI
Summary
Dynamic Senior Benefits Specialist with extensive experience at Plan Advisors Hawaii, specializing in life and health insurance coordination and customer service. Demonstrated success in resolving complex benefit issues and enhancing client comprehension of health options. Skilled in conducting health risk assessments while consistently delivering exceptional service, resulting in high client satisfaction and loyalty. Career aspirations include further advancing expertise in benefits management to drive organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Asset Protector & Insurance Benefits Specialist
Kaukeano Life and Health Solutions, LLC
Waipahu, Hawaii
08.2024 - Current
- Assisted plan participants by clarifying benefits details to facilitate informed choices.
- Resolved health and welfare benefit issues through effective communication via email, phone, and face-to-face.
- Verified accuracy and completeness of benefits applications and documents.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Coordinated open enrollment activities including meetings and communication campaigns.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
Spa Locker Hostess
The Club at Kukuiula
Koloa, HI
06.2011 - Current
- Conducted thorough inspections of lockers upon return.
- Oversaw locker usage across the facility, guaranteeing adherence to established rules.
- Reported violations and suspicious activities in locker area to supervisors promptly.
- Managed inventory of locker area supplies, including keys, locks, and cleaning products.
- Adhered to organizational protocols for safeguarding locker contents.
- Welcomed patrons and delivered exceptional service.
- Maintained cleanliness and organization of locker areas consistently.
Senior Marketing Director
World Financial Group Wfg
Lihue, HI
03.2018 - 03.2025
- Coordinated appointments with potential clients to explore health insurance options.
- Conducted training sessions to enhance product knowledge among sales team members.
- Addressed customer inquiries promptly through phone, email, and chat support systems.
- Monitored policy renewal schedules to ensure timely alerts.
- Researched emerging insurance products to maintain awareness of market trends.
- Assessed current policies to identify necessary adjustments.
- Guided clients through health insurance choices, focusing on coverage and cost analysis.
- Trained team members in life and health insurance.
Spa Locker Hostess
The Grand Hyatt Kauai Resort and Spa
Koloa, HI
10.2006 - 10.2011
- Checked in guests and members for spa treatments.
- Delivered exceptional service to ensure repeat business.
- Maintained cleanliness and organization of spa locker area.
- Ensured availability of amenities and complimentary items for guests and members.
- Collaborated effectively to achieve team goals.
Education
Certified Nursing Assistant
Kauai Nurse Aide Training Center
Lihue, HI02-2025
Massage Therapy
Aloha Lomi Massage Academy
Lihue, HI04-2014
Bachelor of Science - Business Management
Mariano Marcos State University
Philippines04-1997
High School Diploma -
Ablan Memorial Academy
Philippines04-1993
Skills
- Home health services
- Spa services
- Health risk assessments
- Safety and health regulations
- Health insurance coordination
- Customer service
- Health insurance
- Massage therapy
- Patient care
- Medicare
Affiliations
- Financial Professional, Asset Protector, helping the community to protect their asset and leave a legacy to their love ones.
Languages
Ilocano
Professional
Tagalog
Professional
English
Professional
Certification
- Registered Social Security Analyst
- Life Insurance License
- Health Insurance License
- Massage Therapy License
- Certified Nursing Assistant
Accomplishments
- Promoted to Marketing Director June 2020
- Promoted to Senior Marketing Director March 2023
References
References available upon request.
Timeline
Asset Protector & Insurance Benefits Specialist
Kaukeano Life and Health Solutions, LLC
08.2024 - Current
Senior Marketing Director
World Financial Group Wfg
03.2018 - 03.2025
Spa Locker Hostess
The Club at Kukuiula
06.2011 - Current
Spa Locker Hostess
The Grand Hyatt Kauai Resort and Spa
10.2006 - 10.2011
Certified Nursing Assistant
Kauai Nurse Aide Training Center
Massage Therapy
Aloha Lomi Massage Academy
Bachelor of Science - Business Management
Mariano Marcos State University
High School Diploma -
Ablan Memorial Academy
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