Marie Jhoe Teodoro
Katy,TX
Summary
Driven Business Development Center Representative with experience in customer engagement, sales strategies, and market expansion. Strengths lie in relationship building, strategic planning and project management. Previous work impact includes fostering client relationships and achieving business growth goals. Skilled at analyzing market trends to identify new opportunities and drive business success.
Overview
5
5
years of professional experience
Work History
Business Development Center Representative
Autoshop Answers
Houston, TX
07.2024 - Current
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
- Attended weekly meetings to discuss current trends in the automotive industry and strategies for improving customer service.
- Maintained accurate records of all customer interactions in company's CRM system.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Resolved customer complaints and issues in an efficient manner.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
- Ensured compliance with company policies related to BDC operations.
Receptionist
Cavender Buick GMC
San Antonio, TX
01.2024 - 05.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel using a multi-line telephone system.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed company database and ensured the accuracy of contact information.
Shift Supervisor
Artea Bubble Tea + Eats
San Antonio, TX
04.2022 - 04.2024
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Reviewed daily sales reports and monitored financial performance metrics.
- Leads a 10+ employee team focused on organizational goals. Ensures training requirements are developed for team members, such as baristas, food service workers, and other staff, on all aspects of food handling and food preparation.
- Provides daily direction and communication to employees so that customer service needs are fulfilled in a timely, efficient, and knowledgeable manner.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Recommends ways to address improvement opportunities. Identifies priorities, deadlines, and expectations.
Accounting Clerk
Volunteer Work
San Antonio, TX
06.2022 - 08.2023
- Compiled and consolidated all necessary documentation, receipts, and forms such as Fixed Asset, Prepaid, Memorandum, Disposal, Adjustment, and spreadsheets gathered from myFSS, and saved them to the file folder.
- Drafted a communication with all parties, as necessary, to ensure the status of myFSS tickets was answered correctly and saved it to the file folder.
- Analyzed documents for accuracy and authorization for Fixed Asset (FA) and Prepaid Forms (PP) to Air Force Services Financial Management System (AFSFMS) Oracle.
Server/Hostess
Hon Machi Korean BBQ
San Antonio, TX
08.2021 - 06.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Team Associate
Walmart
San Antonio, TX
07.2019 - 08.2021
- Examined merchandise to verify that it was correctly priced and displayed.
- Replenished the shelves with new merchandise, such as cosmetics products, and high-end skin and nail products.
- Sustained sales floor cleanliness, broke down all the unused, empty boxes, and wiped the shelves.
- Offered new promotional items, such as face, lips, and eyebrow products, to the customer and marketed the sales in the store.
- Performed other administrative duties, such as writing down all the items that were out of stock, handing out coupons, and restocking items on the correct shelves.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Communications Arts High School
San Antonio, TX06-2021
Associate of Applied Science - Network And Cloud Architect
Northwest Vista College
San Antonio, TXSkills
- CRM Software
- Project Management
- Web technologies and services
- Appointment Setting
- Data Entry
- Multi-Line Telephone Systems
- Cash Flow Management
- Administrative Support
- Staff Management
- Microsoft Excel
- Sales and Upselling
- Team Collaboration and Leadership
- Goal-Oriented
- Account Reconciliation
Timeline
Business Development Center Representative
Autoshop Answers
07.2024 - Current
Receptionist
Cavender Buick GMC
01.2024 - 05.2024
Accounting Clerk
Volunteer Work
06.2022 - 08.2023
Shift Supervisor
Artea Bubble Tea + Eats
04.2022 - 04.2024
Server/Hostess
Hon Machi Korean BBQ
08.2021 - 06.2022
Team Associate
Walmart
07.2019 - 08.2021
High School Diploma -
Communications Arts High School
Associate of Applied Science - Network And Cloud Architect
Northwest Vista College
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