Mariejo Gena
Los Angeles,CA
Summary
An opportunity to demonstrate my value to a dynamic organization offering growth potential based upon achievement and professional contribution.
Qualification Summary: Successful experience working in the areas of medical insurance claims and billing procedures. Consistently made contribution to achieve company's goals and objectives. Proven competency to work with or without supervision, under pressure and meeting deadlines. Outstanding communication skills, customer service skills and knowledge in medical terminology.
Overview
15
15
years of professional experience
Work History
Medical Receptionist/Asst Manager
R.A. Physical Therapy
03.2024 - Current
- Company Overview: (Permanently Closing on August 31, 2024)
- Responsible for but not limited to extensive customer service, primary point of contact for patient relations in person and by phone
- Maintain confidential records, gather and process client information
- Custodian for medical records/Pull out medical record
- Assist Scheduling and Appointment reminders
- Greet patients in a friendly manner, check patients in/out, calculate and collect co-payments, provide receipts and reconcile payments
- Insurance verification
- Process and track referrals and authorizations for various insurance types
- Turn inquiries into appointments
- Answer and redirect calls
- Assist in lien reduction
- Assist Physicians
- (Permanently Closing on August 31, 2024)
Executive Assistant/Front Desk
Property Management
10.2023 - 03.2024
- Responsible for but not limited to extensive customer service
- Oversees maintenance and repair issues
- Conduct thorough home and property inspections for move-in and move outs
- Collect rent payment, post notices, building memos, etc
- Assist in preparing lease agreements, property tax payments
- Handles cash funds, accounts payables and receivables for 5 properties
- Reconcile credit card transactions of President and Vice President(Making sure all credit card transactions are valid)
- Check preparation
- Payroll processing
- Process incoming and outgoing mails
- Order office supplies, maintain cleanliness of meeting rooms, schedule meetings
- Review invoices for upcoming projects, repairs, etc
- Monitors incoming and outgoing faxes
- Answers, redirects phone calls and take messages
- Maintain, organize and file confidential files
Medical Billing – Associate/Asst Manager
SNP Enterprises, INC
10.2022 - 10.2023
- Responsible for but not limited to extensive customer service, providing customer and other associates with outstanding service with efficiency and accuracy
- Acts as a liaison between doctors or doctor’s offices and patients regarding billing issues
- Audit fee tickets (making sure all CPT CODES are correctly posted for insurance payments)
- Acts as a liaison between doctors and insurances regarding payment issues
- Responsible for calling insurance companies for claim status and submits appeals for denied claims
- Dispute denied appeals and claims with insurance agents over the phone
- Collect patient balances
- Send past due letters and final letters(Letters sent to patient before transferring patient balance to collection)
- Generate patients bills/balances
- Processing/distributing incoming and outgoing mails
- Organize and maintain confidential medical files and records
- Medical records custodian
- Pull out Medical Records on EMR/EHR Systems such as EPIC, etc
- Deposit Checks in the Bank
- Create daily financial report, monthly postage report for each Physician, etc
Hostess
Noshi Sushi
08.2019 - 10.2022
- Seats guest and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guests’ inquiries and requests in a timely, friendly, and efficient manner
- Process cards and cash payments
- Performs opening and closing duties as needed
Talent Acquisition Specialist
Manpower Outsourcing, Inc/ABS-CBN BROADCASTING
03.2010 - 06.2011
- Source and conducts initial interview and assessment to applicants for respective clients
- Assist in all Recruitment/ Administrative functions
- Acts a liaison between clients (companies where employees are deployed) and employees
Education
Bachelor of Science - Psychology
Pamantasan ng Lungsod ng Maynila (University of the City of Manila)
Manila, Philippines01.2008
Skills
- Key Administration Skills
- Insurance verification
- Claims & Appeals
- Patient scheduling
- Payment collection
- MS Word
- EMR/EHR System such as EPIC, Web PT etc
- Customer Service
Keyadministrationskills
- Insurance verification
- Claims & Appeals
- Patient scheduling
- Payment collection
- MS Word
- EMR/EHR System such as EPIC, Web PT etc.
- Customer Service
Timeline
Medical Receptionist/Asst Manager
R.A. Physical Therapy
03.2024 - Current
Executive Assistant/Front Desk
Property Management
10.2023 - 03.2024
Medical Billing – Associate/Asst Manager
SNP Enterprises, INC
10.2022 - 10.2023
Hostess
Noshi Sushi
08.2019 - 10.2022
Talent Acquisition Specialist
Manpower Outsourcing, Inc/ABS-CBN BROADCASTING
03.2010 - 06.2011
Bachelor of Science - Psychology
Pamantasan ng Lungsod ng Maynila (University of the City of Manila)
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