Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Mariejo P. Truex

Colorado Springs,CO

Summary

Accomplished senior executive specializing in event, facility, and program operations, sport performance support and member programs and services. Demonstrated expertise in strategic planning, team leadership, and detailed execution. Proven track record in driving growth and operational excellence through strong leadership, communication skills, and delivering impactful results. Adept at leveraging data to inform decisions and fostering team collaboration to adapt to changing business needs. Ready to bring a wealth of experience and a fresh perspective to the Colorado Switchbacks.

Overview

29
29
years of professional experience

Work History

Senior Director – Sport Development Services

USA Swimming
01.2018 - Current
  • Lead a team of 15 in developing and implementing a comprehensive strategic plan for Sport Development to facilitate membership services for 18,000+ coaches, 2700 teams, and 58 Local Swim Committees, to increase operational efficiency and achieve a net positive budget.
  • Responsible for the team that led customer service for 370,000+ membership during the SWIMS 2.0 launch in 2022, USA Swimming's member database.
  • Manage an annual budget of $3.8-$9.5 million, ensuring financial health and alignment with strategic priorities, driving efficiency and value creation.
  • Launched USA Swimming University on time and under budget with a $3.8 million budget, developing 90 courses and achieving an NPS score average of 44 for online courses and 81 for in person live events.
  • Charged with strategic plan development and execution for new business development and partnerships for USA Swimming University and Sport Development.
  • Lead Directors' meetings to improve communication and strategy with C-suite.
  • Oversee Operations team for all Sport Development live events: 12-15 per year.

Director – Education, Programs & Services

USA Swimming
01.2015 - 01.2018
  • Led Diversity, Equity, and Inclusion initiatives, increasing diverse membership by 7% through strategic policy implementation.
  • Drafted and implemented athlete inclusion policies for transgender athletes, enhancing organizational inclusivity.
  • Responsible for operations of 15-20 in-person events annually, fostering volunteer engagement and organizational compliance across events.

Operations Manager

USA Swimming
05.2005 - 01.2015
  • Supported the National Team in both international and domestic competitions, enhancing team performance and operations management.
  • Conducted over 250 USA Swimming team visits, leading and facilitating more than 100 clinics, camps, and workshops, improving athlete performance and engagement.
  • Managed operations for clinics, workshops, and camps, including website content management, ensuring seamless execution and high-quality service delivery.

Facilities Operations Manager & Head Coach

New York University
05.1997 - 08.2004
  • Led recruitment and development of training plans, enhancing athlete performance and ensuring compliance with collegiate and club-level standards.
  • Mentored coaching staff, fostering a collaborative environment focused on continuous improvement and professional growth.
  • Facilities Operations Manager for the Palladium Athlete Center - responsible for the day-to-day operations of student-athlete sports center.

Operations Manager

Crunch Fitness International
01.1998 - 01.1999
  • Operations Manager for two Crunch Fitness International locations: Bleeker Street - highest revenue producing Flagship location, and 38th Street - startup facility.
  • Responsible for all aspects of customer service, staff management, point-of-sale and facility operations in a fast-paced, high demand environment.
  • Streamlined operational workflows to enhance team efficiency and service delivery, while reducing costs.
  • Led cross-functional teams to implement new member engagement strategies.

Operations Manager

Chelsea Piers
01.1997 - 01.1998
  • Managed operations for a 250,000 square foot facility in NYC, serving elite athletes and entertainment industry stars, ensuring high-quality service delivery and operational efficiency.
  • Enhanced customer service experience, leading to increased client satisfaction and retention rates through strategic initiatives.
  • Implemented strategic operational improvements, reducing operational costs while maintaining service excellence.
  • Directly oversaw staff of 35+ employees.

Education

Bachelor of Science - Speech Language Pathology & Audiology

New York University
New York, NY

Certificate - Non-Profit Organizational Management

Kellogg School of Management
Chicago, IL

Advanced Professional Certificate - Sports Business

New York University
New York, NY

Skills

  • Operational management
  • Competitive athletic performance
  • Sport Development
  • Education
  • Long-term strategy development
  • Budget management
  • Diversity, Equity & Inclusion
  • Leadership
  • Business Development
  • Collaborative committee engagement

Timeline

Senior Director – Sport Development Services

USA Swimming
01.2018 - Current

Director – Education, Programs & Services

USA Swimming
01.2015 - 01.2018

Operations Manager

USA Swimming
05.2005 - 01.2015

Operations Manager

Crunch Fitness International
01.1998 - 01.1999

Facilities Operations Manager & Head Coach

New York University
05.1997 - 08.2004

Operations Manager

Chelsea Piers
01.1997 - 01.1998

Bachelor of Science - Speech Language Pathology & Audiology

New York University

Certificate - Non-Profit Organizational Management

Kellogg School of Management

Advanced Professional Certificate - Sports Business

New York University

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