Summary
Work History
Education
Timeline
Overview
Generic

MARIE JOAN MCMORRIS

Davie,FL

Summary

Multi-talented Senior Executive with 15+ year track record of successful administrative and operations management in Tourism, Retail, Restaurant, Franchise, Non-Profit Foundation & Multi-media industries. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Progress-driven planner, keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets and consistently saving costs while increasing profits.

Work History

HEAD OF BUSINESS DEVELOPMENT STRATEGY

The Make It Happen Pro LLC
02.2019 - Current
  • Evaluated diverse organizational systems to identify financial, workflow, communication, and resource utilization issues.
  • Evaluated current processes to develop improvement and change management plans.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Serviced clients in multiple industries to include Healthcare, Marketing, Entertainment, Sports, Private Sector and Government Events, Industrial, Franchise, Restaurant & food and beverage.

GENERAL MANAGER

Bob Marley Group Of Companies
05.2013 - 02.2019
  • Responsible for managing and overseeing the Daily Operations (Staff of 50) of the Bob Marley Museum, Bob Marley Foundation (non-profit), Tour Operations, One Love Cafe (Fast casual Restaurant), Retail Gift shop Franchise (clothing & souvenirs) , Record Label, Recording Studio, Rehearsal Facility, Vinyl Manufacturing Plant, TV & Film Production divisions.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Increased profits by 200 % within two years through restructure of business line.
  • Established and administered annual budget with effective controls to prevent overages, minimize losses and support sustainability objectives.
  • Streamlined office operations through shared-services and cross training of staff, and realizing significant improvements in operations functions.
  • Devised and deployed successful public relations and marketing strategies, dramatically boosting tourist attraction ranking to number 1 position in its market.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Worked directly with Board of Directors and CEO on business development strategies.
  • Assessed financial statements and daily reports to evaluate financial performance, develop targeted improvements and implement changes resulting in increased revenue.
  • Directed work of Management teams and respective departments to deliver exceptional client experiences.
  • Inter-faced with international brand partners for Group of Companies and Family Estate.

GENERAL MANAGER

RJR Gleaner Communications Group
10.2012 - 05.2013
  • Manage daily operations for two Cable channels; News and Entertainment (staff of 30).
  • Managed employee reviews, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
  • Improved brand awareness by monitoring all marketing and public relations campaigns .
  • Worked directly with Board of Directors, and Production department(s) to brainstorm, discuss strategy and mitigate content development issues.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Streamlined office operations through re-design of programming wheel, realizing significant improvements in marketing and sales.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Held weekly meetings with all departments to identify techniques to overcome sales obstacles.
  • Organized budgets, oversaw P&Ls and achieved targets consistently to stay on track with growth plans.
  • Tracked and analyzed profitability and key metrics of media establishment to improve overall profitability and bring in advertising and production services revenue.

Education

Bachelor of Science - Communications

University of Miami
Coral Gables, FL
1990

Timeline

HEAD OF BUSINESS DEVELOPMENT STRATEGY

The Make It Happen Pro LLC
02.2019 - Current

GENERAL MANAGER

Bob Marley Group Of Companies
05.2013 - 02.2019

GENERAL MANAGER

RJR Gleaner Communications Group
10.2012 - 05.2013

Bachelor of Science - Communications

University of Miami

Overview

12
12
years of professional experience

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MARIE JOAN MCMORRIS