MARIE JOELLE JEAN-PIERRE
Recen Graduate
Locust Grove,GA
Summary
Seeking exciting roles and internships to showcase my passion for Education, Administration, Arts, and Customer Service. A dedicated professional with extensive expertise, a results-oriented approach, and excellent communication and analytical skills, known for managing tasks and supporting organizational goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
marketing and commination specialist internship
digital royal distrubutioin
2024.10 - 2025.01
- Collaborated with the marketing team to create paid advertisements on Facebook and Instagram
- Collaborated with company executives to identify and implement marketing strategies across all platforms
- Developing, curating, and managing social media content for platforms including Instagram, LinkedIn, TikTok and Twitter.
- Assisting in crafting blog posts, press releases, and newsletters to engage our target audience.
- Design promotional materials and digital assets using Canva, Adobe Creative Suite, or similar tools.
- Scheduling and publishing posts, monitoring engagement, and providing insights on content performance.
- Engaging with followers, answering comments and messages, and help foster an online community.
- Conducting research on industry trends, competitors, and best practices to help inform marketing strategies.
- Assisting in creating email marketing campaigns, tracking their performance, and identifying opportunities for improvement.
- Collaborate in the development of brand messaging and visual guidelines.
Survey Interviewer Seasonal
University of Florida
2023.07 - 2024.11
- Followed scripted questionnaires verbatim to collect research data.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Utilized time management skills effectively to conduct multiple interviews daily while maintaining a high level of quality in each interaction.
- Identified patterns in respondent feedback during interviews, providing valuable insights into areas requiring further investigation or clarification.
- Used specified forms to compile, record, and code results or data from interviews and surveys.
- Explained survey objectives and procedures to interviewees.
Founder and Summer camp director
First United Evangelical Church of Brethren
2013.06 - 2024.08
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Oversaw team of counselors and support team members.
- Arranged a packed activity schedule with numerous outdoor activities, crafts, and learning opportunities.
- Maintained a fun, learning-focused atmosphere by smoothly handling conflicts and developing a culture centered around collaboration and personal responsibility.
- Mentored junior counselors in their roles as they supported senior staff members during day-to-day tasks.
Warner Bros Customer Service Representative
Harte Hanks
2023.03 - 2023.06
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed a feedback system for customers to share their service experience, leading to actionable improvements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Security Guard
Allied Services
2022.05 - 2023.02
- Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
- Performed safety and emergency evacuations for client needs and incidents
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
Private Caregiver
Patient's Family
2022.03 - 2022.11
- Maintained a clean, safe, and well-organized patient environment.
- Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Documented vitals, behaviors, and medications in client medical records.
- Maintained detailed records of daily activities, observations, incidents, and medication intake, allowing for effective communication among healthcare team members.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Managed patient medications, ensuring accurate dosages and timely administration.
Customer Service, Healthcare Advocate and Hotel reservation
Tyme Global Technologies
2021.01 - 2022.03
- Protected patient rights through vigilant enforcement of privacy regulations and ethical guidelines during all interactions with providers or third parties involved in their care journey.
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Confirmed group bookings while coordinating with event planners for the smooth execution of events at the hotel property.
- Supported team members by sharing best practices for handling challenging customer situations effectively.
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
- Conducted regular audits of reservation systems data entry accuracy, identifying areas of improvement for overall efficiency and guest satisfaction.
Receptionist / Substitute Teacher / Aftercare Counselor
SLAM Boca Raton Middle/High
2018.08 - 2020.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- I responded to questions from callers seeking information.
- Maintained a clean and welcoming reception area, contributing to a positive first impression for visitors.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Provost Student Assistant
Palm Beach State College
2018.08 - 2020.05
- Assisting with logistics for academic conferences, faculty meetings, student events, and other Provost-led gatherings.
- Researching academic trends, best practices, and potential policies related to student success.
- Managing calendars, scheduling meetings, preparing agendas, taking minutes, and distributing documents for the Provost and their team.
- Gathering, compiling, and analyzing student data related to academic performance, enrollment trends, retention rates, and other key metrics to inform decision-making.
Restaurant Team Leader
Panara Bread
2013.05 - 2019.08
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Assisted in menu development, utilizing seasonal ingredients to create appealing dishes that attracted repeat customers.
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Substitute Teacher / Receptionist
franklin academic
2015.09 - 2018.05
- Created detailed lesson plans aligned with course syllabus that were differentiated by content
- Develop relationships with students and help them settle into a new routine
- Welcome guests and direct them to the appropriate person or office
- Monitor visitors and ensure they sign in on the registry sheet
- Answer and route phone calls.
Education
Bachelor of Arts - Film And Media
Georgia State University
Atlanta, GA2024-12
Associate Degree - Drama and Education
Palm Beach State College
Skills
Effective communications management
Customer relations
Content creation for media, Live event coordination, and Stage management
Experience with Adobe applications
Analytical thinking
Problem-solving abilities
Administrative support
Team management skills
Office administration'
Public Relation and Marketing
Social Media Management
Timeline
marketing and commination specialist internship
digital royal distrubutioin
2024.10 - 2025.01
Survey Interviewer Seasonal
University of Florida
2023.07 - 2024.11
Warner Bros Customer Service Representative
Harte Hanks
2023.03 - 2023.06
Security Guard
Allied Services
2022.05 - 2023.02
Private Caregiver
Patient's Family
2022.03 - 2022.11
Customer Service, Healthcare Advocate and Hotel reservation
Tyme Global Technologies
2021.01 - 2022.03
Receptionist / Substitute Teacher / Aftercare Counselor
SLAM Boca Raton Middle/High
2018.08 - 2020.06
Provost Student Assistant
Palm Beach State College
2018.08 - 2020.05
Substitute Teacher / Receptionist
franklin academic
2015.09 - 2018.05
Founder and Summer camp director
First United Evangelical Church of Brethren
2013.06 - 2024.08
Restaurant Team Leader
Panara Bread
2013.05 - 2019.08
Bachelor of Arts - Film And Media
Georgia State University
Associate Degree - Drama and Education
Palm Beach State College