Summary
Overview
Work History
Education
Skills
Timeline
Generic
MARIE JOELLE JEAN-PIERRE

MARIE JOELLE JEAN-PIERRE

Recen Graduate
Locust Grove,GA

Summary

Seeking exciting roles and internships to showcase my passion for Education, Administration, Arts, and Customer Service. A dedicated professional with extensive expertise, a results-oriented approach, and excellent communication and analytical skills, known for managing tasks and supporting organizational goals.

Overview

12
12
years of professional experience
3
3
Languages

Work History

marketing and commination specialist internship

digital royal distrubutioin
10.2024 - 01.2025
  • Collaborated with the marketing team to create paid advertisements on Facebook and Instagram
  • Collaborated with company executives to identify and implement marketing strategies across all platforms
  • Developing, curating, and managing social media content for platforms including Instagram, LinkedIn, TikTok and Twitter.
  • Assisting in crafting blog posts, press releases, and newsletters to engage our target audience.
  • Design promotional materials and digital assets using Canva, Adobe Creative Suite, or similar tools.
  • Scheduling and publishing posts, monitoring engagement, and providing insights on content performance.
  • Engaging with followers, answering comments and messages, and help foster an online community.
  • Conducting research on industry trends, competitors, and best practices to help inform marketing strategies.
  • Assisting in creating email marketing campaigns, tracking their performance, and identifying opportunities for improvement.
  • Collaborate in the development of brand messaging and visual guidelines.

Survey Interviewer Seasonal

University of Florida
07.2023 - 11.2024
  • Followed scripted questionnaires verbatim to collect research data.
  • Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
  • Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
  • Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
  • Utilized time management skills effectively to conduct multiple interviews daily while maintaining a high level of quality in each interaction.
  • Identified patterns in respondent feedback during interviews, providing valuable insights into areas requiring further investigation or clarification.
  • Used specified forms to compile, record, and code results or data from interviews and surveys.
  • Explained survey objectives and procedures to interviewees.

Founder and Summer camp director

First United Evangelical Church of Brethren
06.2013 - 08.2024
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
  • Oversaw team of counselors and support team members.
  • Arranged a packed activity schedule with numerous outdoor activities, crafts, and learning opportunities.
  • Maintained a fun, learning-focused atmosphere by smoothly handling conflicts and developing a culture centered around collaboration and personal responsibility.
  • Mentored junior counselors in their roles as they supported senior staff members during day-to-day tasks.

Warner Bros Customer Service Representative

Harte Hanks
03.2023 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed a feedback system for customers to share their service experience, leading to actionable improvements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Security Guard

Allied Services
05.2022 - 02.2023
  • Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
  • Performed safety and emergency evacuations for client needs and incidents
  • Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks

Private Caregiver

Patient's Family
03.2022 - 11.2022
  • Maintained a clean, safe, and well-organized patient environment.
  • Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
  • Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
  • Documented vitals, behaviors, and medications in client medical records.
  • Maintained detailed records of daily activities, observations, incidents, and medication intake, allowing for effective communication among healthcare team members.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Managed patient medications, ensuring accurate dosages and timely administration.

Customer Service, Healthcare Advocate and Hotel reservation

Tyme Global Technologies
01.2021 - 03.2022
  • Protected patient rights through vigilant enforcement of privacy regulations and ethical guidelines during all interactions with providers or third parties involved in their care journey.
  • Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
  • Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
  • Confirmed group bookings while coordinating with event planners for the smooth execution of events at the hotel property.
  • Supported team members by sharing best practices for handling challenging customer situations effectively.
  • Assisted guests in selecting suitable accommodations based on their preferences and budget.
  • Conducted regular audits of reservation systems data entry accuracy, identifying areas of improvement for overall efficiency and guest satisfaction.

Receptionist / Substitute Teacher / Aftercare Counselor

SLAM Boca Raton Middle/High
08.2018 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • I responded to questions from callers seeking information.
  • Maintained a clean and welcoming reception area, contributing to a positive first impression for visitors.
  • Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Provost Student Assistant

Palm Beach State College
08.2018 - 05.2020
  • Assisting with logistics for academic conferences, faculty meetings, student events, and other Provost-led gatherings.
  • Researching academic trends, best practices, and potential policies related to student success.
  • Managing calendars, scheduling meetings, preparing agendas, taking minutes, and distributing documents for the Provost and their team.
  • Gathering, compiling, and analyzing student data related to academic performance, enrollment trends, retention rates, and other key metrics to inform decision-making.

Restaurant Team Leader

Panara Bread
05.2013 - 08.2019
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
  • Assisted in menu development, utilizing seasonal ingredients to create appealing dishes that attracted repeat customers.
  • Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Substitute Teacher / Receptionist

franklin academic
09.2015 - 05.2018
  • Created detailed lesson plans aligned with course syllabus that were differentiated by content
  • Develop relationships with students and help them settle into a new routine
  • Welcome guests and direct them to the appropriate person or office
  • Monitor visitors and ensure they sign in on the registry sheet
  • Answer and route phone calls.

Education

Bachelor of Arts - Film And Media

Georgia State University
Atlanta, GA
12-2024

Associate Degree - Drama and Education

Palm Beach State College

Skills

Effective communications management

Timeline

marketing and commination specialist internship

digital royal distrubutioin
10.2024 - 01.2025

Survey Interviewer Seasonal

University of Florida
07.2023 - 11.2024

Warner Bros Customer Service Representative

Harte Hanks
03.2023 - 06.2023

Security Guard

Allied Services
05.2022 - 02.2023

Private Caregiver

Patient's Family
03.2022 - 11.2022

Customer Service, Healthcare Advocate and Hotel reservation

Tyme Global Technologies
01.2021 - 03.2022

Receptionist / Substitute Teacher / Aftercare Counselor

SLAM Boca Raton Middle/High
08.2018 - 06.2020

Provost Student Assistant

Palm Beach State College
08.2018 - 05.2020

Substitute Teacher / Receptionist

franklin academic
09.2015 - 05.2018

Founder and Summer camp director

First United Evangelical Church of Brethren
06.2013 - 08.2024

Restaurant Team Leader

Panara Bread
05.2013 - 08.2019

Bachelor of Arts - Film And Media

Georgia State University

Associate Degree - Drama and Education

Palm Beach State College

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MARIE JOELLE JEAN-PIERRERecen Graduate