Outdoors activities (Running, Hiking, Camping, kayaking)
Marie Josee Gagnon-Duvall
Clayton,Johnston County
Summary
Bilingual French-English/ Account Manager/ Project Coordinator/ Inside Sales / Executive Assistant / Administrative Assistant / Customer Service.
Proactive, result driven individual with an exceptional work ethic. Solid team player with positive demeanor and proven skills in establishing rapport with clients and cultivating partnerships. Unparalleled skills in task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. I am seeking a position that will provide me the opportunity to challenge myself and where my skills and knowledge can be applied and help others.
Overview
26
26
years of professional experience
10
10
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Private French Tutor (Part-time)
Self Employed
Raleigh, NC
05.2022 - Current
- Reviewed classroom topics and assignments with students
- Assisted students with homework, projects, test preparation, papers, research and other academic tasks.
- Worked with students to help them understand key concepts learned in the classroom.
- Discussed French culture.
- Expanded upon classroom lessons by preparing additional verbal and written language practice.
- Collaborated with teachers and parents to provide students comprehensive support in French and other current subjects.
Account Service Specialist
West Coast NA, ANDRITZ Fabrics and Rolls
Youngsville, NC
04.2010 - Current
- Provided support to our International and West Coast North America accounts, area sales representatives, regional sales directors and entities, product managers, and customers.
- Balanced up to 50 accounts simultaneously, maintaining regular contact and professional relationships with each.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, resolving problems swiftly and maintaining a positive relationship between both parties.
- Generated quotes
- Researched options and recommended services to address clients' needs.
- Processed orders, entered and ensured proper handling and deadlines of all orders.
- Managed and collaborated with sales team members to stay current on inventory levels.
- Maintained customer pricing based on guidance from upper management, invoicing, assisted accounting department with issued credits/allowances, disputed invoices, payments etc.
- Coordinated deliveries and purchase orders requirements with Logistics Department and Import/Export brokers. Efficiently communicated/arranged special shipments dates and dates changes to the regional sales entities, sales area managers, and/or customers.
- Organized and oversaw export shipments to international locations.
- Prepared and processed all required documents and permits for shipping purposes.
- Various other office duties; Mail, filling and such
- Usage of procurement sites such as Coupa, Ariba, and ERP platforms such as Syteline.
Interpreter/Dialect Speakers - French Canadian
Productive Playhouse
Mountain View, CA
06.2022 - 06.2022
- Part-Time Project
- Successfully reviewed audio, interpreted and translated in French Canadian language over 1800 commands under different driving pre-determined conditions for dialect recording Google/Android Car Audio Collection Project.
- Pinpointed issues within their pre-recorded French commands for better adaptation to the French Canadian dialect.
- Stayed current on new expressions and cultural changes impacting language translation.
- Completed the project/contract well before deadline.
Outsourcing Services - E-Procurement
Accenture
Raleigh, NC
05.2004 - 04.2010
- Processed procurement requisitions, tracked procurements, communicated with business field offices, vendors, and suppliers
- Ensured procurement is conducted in compliance with regulations, policies, procedures
- Assisted customer with detecting issues and investigating ways to resolve them, assessed the pros and cons of possible strategies, made recommendations for improvement, implemented new procedures or training
- Assisted customer with implementation and navigating their new e- procurement system
- Reviewed proposals, selected vendors, and shipping options
- Proficient with Ariba procurement.
Personal Trainer
Riverwood Golf and Athletic Club
03.2004 - 06.2006
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Organized files and created new system for personal fitness plans,records and contracts.
- Increased memberships enrollment by using innovative sales and promotional techniques.
Senior Administrative Assistant
Beverage B.V.L
02.2003 - 07.2003
- Provided top-notch administrative support to CEO and office staff promoting excellence in office operations.
- Answered phone calls, scheduled meetings and supported visitors.
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc.
- Completed operational requirements by scheduling and assigning administrative projects and expediting work results
- Exhibited polite, professional communications via phone, e- mail, and mail.
- Supported team by performing tasks related to organization and strong communication.
- Ensured operations of equipment by completing preventive maintenance requirements and calling for repairs if needed.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
- Handled Receivables and assisted with Payrolls as well.
Executive Assistant/Project Coordinator/Account Manager /Designer
W Communication L, Startup company
04.2001 - 02.2002
- Fulfilled many positions and duties, sales, graphic designer, project coordination, accounting, customer service etc.
- Scheduled internal and external meetings.
- Submitted, tracked and handled expenses to ensure all payments are made within a timely matter.
- Ensured all parts of an assigned project are processed, organized, and progressing according to predetermined timelines and deliverable dates.
- Monitored and assigned resources appropriately to streamline project efficiency and maximize deliverable outputs.
- Developed new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Served as the lead point of contact for all customer account management matters.
- Screened calls and emails and responded accordingly to support executive correspondence.
Project Coordinator
Graphiscan Info Couleur
05.1999 - 03.2001
- Coordinated project schedules, resources, equipment and information by liaising with clients to identify and define project requirements, scope and objectives.
- Prepared manufacturing instructions for printing services vendors, and liaison with our vendor customer service representatives.
- Kept projects on schedule by managing deadlines, monitoring project status and adjusting workflow to ensure that clients’ needs were met as the project evolved.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Assigned tasks to internal teams and Reviewed/approved final PDF page proofs.
- Responded to requests for information on materials to inquiring parties.
- Wrote technical narratives to document processes and design changes.
Dental Assistant Receptionist/ Insurances Specialist
St-Eustache Dental Clinic
09.1997 - 02.1999
- Insurance billing and coding.
- Provided patients assistance with questions regarding treatments and associated cost.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Education
Associate's degree - Communication And Media Studies
Université LavalCommunication And Media StudiesCollege
Quebec, QC, Canada 09.1994 - 05.1996
Associate Degree - Graphic Design
College Ste-Foy
Ste-Foy, QC. Canada 09.1992 - 05.1994
Associate of Science - Business Managment And Marketing
Ahuntsic College
Montreal, QC. Canada 08.1990 - 06.1992
High School Diploma -
Evarist Leblanc
Laval, QC, Canada 09.1985 - 06.1990
Skills
French
EnglishMicrosoft OfficePowerPointLotus 123Lotus NotesIndividualized instruction
Account management
Report preparation
Complaint resolution
Shipping procedures understanding
Order fulfillment
Invoicing and collections
File and database management
Data processing
Scheduling and calendar management
Document management
Administrative oversight
Schedule Coordination
Elementary education
Certification
Microsoft Office (PowerPoint - Excell) - SkillPath
Interests
Timeline
Interpreter/Dialect Speakers - French Canadian
Productive Playhouse
06.2022 - 06.2022
Private French Tutor (Part-time)
Self Employed
05.2022 - Current
Account Service Specialist
West Coast NA, ANDRITZ Fabrics and Rolls
04.2010 - Current
Outsourcing Services - E-Procurement
Accenture
05.2004 - 04.2010
Personal Trainer
Riverwood Golf and Athletic Club
03.2004 - 06.2006
Senior Administrative Assistant
Beverage B.V.L
02.2003 - 07.2003
Executive Assistant/Project Coordinator/Account Manager /Designer
W Communication L, Startup company
04.2001 - 02.2002
Project Coordinator
Graphiscan Info Couleur
05.1999 - 03.2001
Dental Assistant Receptionist/ Insurances Specialist
St-Eustache Dental Clinic
09.1997 - 02.1999
Associate's degree - Communication And Media Studies
Université LavalCommunication And Media StudiesCollege
09.1994 - 05.1996
Associate Degree - Graphic Design
College Ste-Foy
09.1992 - 05.1994
Associate of Science - Business Managment And Marketing
Ahuntsic College
08.1990 - 06.1992
High School Diploma -
Evarist Leblanc
09.1985 - 06.1990