Marie Josette Similien
Brooklyn,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Visa Assistant
Embassy of the United States
Port-au-Prince
08.2022 - 04.2024
- Handle a large number of public and congressional inquiries relating to complex immigrant and nonimmigrant visa applications, as well as,some American Citizen Services (ACS) Cases.
- Must provide written and verbal explanations about individual case circumstances to the call center,petitioners, applicants, lawyers, Congressional representatives, other USG officers and staff, and the general public.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Schedule appointment for DNA collection
- Assist DNA Coordinator
- Help in US citizen evacuation during crisis period
- Organized and maintained paper files containing confidential information related to customer applications.
Commercial Officer
Alternative Insurance Company
Port-au-Prince
09.2020 - 07.2022
- Greetings visitors
- Schedule appointment with prospect
- Meet current and potential customers
- Offer and sell Insurance service in order to expand the company's portfolio
- Receive Insurance premium payments
- Submit a daily report to the immediate supervisor
Commercial Officer
Chatelain Cargo Services
04.2019 - 03.2020
- Greetings visitors
- Schedule appointment with prospect
- Meet current and potential customers
- Convince them to use our shipping service
- Submit a monthly report to the immediate supervisor
Education
BBA - Business Administration
Ecole Nationale Supérieure De Technologie
Port-au-Prince07-2017
Some College (No Degree) - Communication
Faculte Des Sciences Humaines
Port-au-PrinceSkills
- Continuous Improvement
- Interpersonal and communicational skill
- Adaptability and Flexibility
- Active Listening
- Organizational Skills
- Task Prioritization
- Attention to Detail
- Time Management
- Professionalism
- Telephone Etiquette
Languages
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
English
Professional
Spanish
Elementary
Timeline
Visa Assistant
Embassy of the United States
08.2022 - 04.2024
Commercial Officer
Alternative Insurance Company
09.2020 - 07.2022
Commercial Officer
Chatelain Cargo Services
04.2019 - 03.2020
BBA - Business Administration
Ecole Nationale Supérieure De Technologie
Some College (No Degree) - Communication
Faculte Des Sciences Humaines