Marie Josette SImilien

• Facilitated intake assessments to identify client needs and goals
• Coordinated referrals to appropriate service providers and specialists
• Maintained accurate documentation of case notes and progress reports
• Educated clients on available programs to enhance their well-being
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

• Intake
• Assist in a day-to-day operations of the shelter for residents.
• Process new clients intake information and bed assignment
• Maintain daily census records
• Distribute mail, appointment slips and other documentation to clients
• Write details incident reports regarding client activity and the condition of the entire shelter
• Document and maintain shift summaries and logbooks
• Conduct client pack-ups and property return

• Provide written and verbal explanations about individual case circumstances to the call center,petitioners, applicants, lawyers, Congressional representatives, other USG officers and staff, and the general public.
• Coordinated administrative tasks, including scheduling interviews and managing application databases.
• Maintained up-to-date knowledge of immigration policies and procedures to support applicant inquiries effectively.
• Assisted clients with complex visa requirements, providing detailed guidance on documentation and procedures.
• Enhanced customer satisfaction by offering personalized assistance and prompt responses to inquiries about the visa process.
• Handle a large number of public and congressional inquiries relating to complex immigrant and non-immigrant visa applications, as well as,some American Citizen Services (ACS) Cases.
• Assist DNA Coordinator
• Help in US citizen evacuation during crisis period
• Organized and maintained paper files containing confidential information related to customer applications.

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