Makayla Smith
McKinney,United States
Summary
Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and the contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on production floor.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
RTI / Community Management Association
07.2022 - 12.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Genpact
07.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Diploma -
Cedar Hill High School
Cedar Hill, TX05.2018
Skills
- Problem Solving
- Time Management
- Data Entry
- Decision Making
- Resolving Customer Complaints
- Communication
Timeline
Customer Service Representative
RTI / Community Management Association
07.2022 - 12.2023
Customer Service Representative
Genpact
07.2020 - 02.2022
Diploma -
Cedar Hill High School
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