Marie Krista Bautista
Los Angeles,CA
Summary
Results-oriented professional with extensive experience in team leadership and operational management. Proven ability to enhance productivity and implement innovative solutions in fast-paced environments. Strong communicator skilled in building relationships and driving improvements through strategic planning and effective problem-solving. Committed to maximizing organizational efficiency and achieving business objectives.
Overview
26
26
years of professional experience
Work History
Human Resources
Wilshire Royale Hotel Inc
01.2023 - 11.2025
- Ensured exceptional guest experiences by overseeing daily hotel operations and service standards.
- Developed comprehensive training programs for new hires to enhance overall service quality.
- Implemented cost-saving initiatives while upholding high service expectations throughout the hotel.
- Resolved guest complaints swiftly, reinforcing positive brand image and customer loyalty.
- Coached and mentored team members to improve job performance and professional growth.
- Collaborated with department heads to streamline processes and boost operational effectiveness.
- Monitored staff performance and implemented solutions for improvement where necessary.
- Organized team-building activities to foster camaraderie and a positive workplace culture.
Frontdesk Manager
Wilshire Royale Hotel Inc
01.2022 - 12.2022
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Supervised front desk staff, providing training and support for daily tasks.
- Resolved guest inquiries and issues to maintain high customer satisfaction levels.
- Coordinated room assignments while maintaining accurate occupancy records.
- Implemented hotel policies to ensure compliance with established standards.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Monitored office supply inventory and ordered materials as needed.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
Frontdesk office/ Night auditor
Wilshire Royale Hotel Inc
04.2019 - 12.2021
- Managed front desk operations during night shifts, ensuring seamless guest experiences.
- Processed guest check-ins and check-outs using hotel management software.
- Conducted nightly financial audits for accuracy and compliance.
- Resolved guest inquiries and concerns promptly to uphold customer satisfaction.
- Coordinated with housekeeping to maintain room availability and cleanliness.
- Monitored security systems and responded to incidents, ensuring overnight safety.
- Prepared detailed financial reports on revenue and occupancy rates for management.
- Trained new night auditors on hotel policies and operational procedures.
Case Manager
Miracle Home Health Care Inc
11.2017 - 04.2019
- Coordinated comprehensive care plans with skilled clinicians for appropriate home services.
- Monitored client progress, adjusting care plans and maintaining accurate records from admission to discharge.
- Facilitated communication among clients, families, and healthcare teams to ensure cohesive support.
- Advocated for clients to secure access to necessary services and resources.
- Conducted intake assessments, crisis interventions, and referrals while managing case documentation.
- Collaborated with social services and healthcare providers to enhance individual autonomy.
- Participated in team meetings and training to improve overall group effectiveness.
- Negotiated with insurance companies to obtain coverage for client services.
Human Resources
Miracle Home Health Care Inc
06.2016 - 11.2017
- Executed comprehensive human resource functions including recruitment, benefits administration, and policy implementation.
- Collaborated with internal departments on projects demanding human resources expertise.
- Advised senior management on best practices in human resources management policies.
- Supported recruitment efforts by screening job applicants' resumes prior to submission.
- Developed training materials for effective use of Human Resources systems by staff members.
- Monitored compliance with labor regulations; provided legal guidance related to HR decisions.
- Prepared reports addressing various aspects of Human Resources operations for stakeholders.
- Implemented human resources policies ensuring adherence to local labor laws.
Intake Coordinator
Intra Care Home Health Providers, Inc.
11.2015 - 06.2016
- Coordinated all referrals, ensuring timely notification of insurance providers for prior authorization.
- Managed patient intake processes for home health services to facilitate seamless care.
- Reviewed patient information for accuracy and completeness to uphold service standards.
- Scheduled appointments and follow-up visits, optimizing patient flow and access to care.
- Assisted with insurance verification and authorizations, streamlining service access for patients.
- Maintained organized records of patient interactions, enhancing documentation integrity.
- Provided support to families navigating care options, ensuring informed decision-making.
- Collaborated with team members to improve service delivery efficiency and effectiveness.
Office Administrator
Seqouia Innovations
01.2015 - 11.2015
- Oversaw management of office documents, ensuring systematic filing and sorting.
- Provided warm greetings to clients upon arrival, enhancing visitor experience.
- Managed incoming calls professionally, routing them to relevant personnel.
- Scheduled meetings and coordinated calendars for efficient team collaboration.
- Handled all forms of correspondence with professionalism and accuracy.
- Monitored office supply levels, placing orders as necessary to maintain stock.
- Compiled reports and documentation for review by management teams.
- Executed clerical tasks including photocopying, faxing, and scanning operations.
Senior Sales representative
Midwest Center/ Pondera Services
09.2008 - 09.2014
- Provided support to customers experiencing anxiety and depression, promoting cognitive behavioral therapy techniques.
- Developed strong client relationships, enhancing customer satisfaction and retention rates.
- Conducted product presentations to showcase offerings and generate interest.
- Executed outbound sales calls to contact prospective leads, utilizing effective communication skills.
- Resolved customer complaints swiftly and professionally, ensuring high levels of satisfaction.
- Participated in weekly meetings with senior management to analyze performance metrics.
- Demonstrated exemplary verbal and written communication skills through interactions with customers and sales support staff.
- Coached junior staff on effective communication strategies for improved customer engagement.
Personal Banking Officer
HSBC Savings Bank
12.2007 - 08.2008
- Managed client accounts under time deposits and investments for optimal satisfaction.
- Achieved monthly sales quotas while providing top-tier customer assistance.
- Guided customers through loan applications, ensuring accurate documentation.
- Educated clients on various banking products to increase service utilization.
- Processed all transactions diligently, adhering to regulatory standards.
- Promptly resolved client issues, fostering a positive banking experience.
- Analyzed financial statements to assess loan eligibility for customers.
- Maintained current knowledge of HSBC products to tailor client recommendations.
Laboratory Assistant/Human Resource Assistant
PPO Laboratory Inc.
West Covina, CA
02.2006 - 07.2006
- Managed patient check-in and clerical tasks to support laboratory operations.
- Logged all transactions and issued bills to insurance companies for bookkeeping.
- Secured medical results and provided assistance to Medical Technologists.
- Collaborated with team members to enhance operational efficiency through streamlined workflows.
- Obtained samples for testing in accordance with standard protocols.
- Monitored lab supplies and proactively replenished inventory for continuous availability.
- Maintained a clean, organized work area, ensuring sufficient supplies and reagents.
- Followed safety protocols while handling hazardous materials in the laboratory.
Account Manager
Big Ticket Publishing
08.2005 - 12.2005
- Drove advertising sales for magazine through strategic client engagement.
- Managed client relationships, ensuring satisfaction and retention.
- Collaborated with editorial teams to align content with client objectives.
- Facilitated effective communication between clients and internal teams.
- Analyzed market trends to inform client campaign strategies.
- Oversaw contract negotiations to secure favorable terms for clients.
- Generated leads through proactive cold calling efforts.
- Developed proposals detailing services, costs, and benefits for potential clients.
Team Leader/ Senior Customer Service Representative
ePLDTVocativ Systems Incorporated
03.2003 - 04.2005
- Guided frontline staff in meeting productivity targets while serving as technical escalation point for CSRs.
- Enhanced project collaboration through leadership of cross-functional teams.
- Created training initiatives aimed at improving team capabilities and knowledge retention.
- Streamlined operations by implementing key process improvements and reducing bottlenecks.
- Conducted regular team meetings to review progress and identify solutions for challenges.
- Evaluated team performance against KPIs, providing actionable feedback for improvement.
- Fostered a supportive work atmosphere through engaging team-building activities and conflict mediation.
- Resolved complex customer inquiries and escalated complaints efficiently, ensuring high service quality.
Collection Officer
Citibank Collections Department
07.2002 - 12.2002
- Maintained budgeted delinquency levels and customer goodwill throughout collections process.
- Managed collection accounts, ensuring compliance with policies and timely payments.
- Conducted thorough account reviews to detect payment discrepancies effectively.
- Collaborated with customers in negotiating repayment plans and resolving disputes.
- Prepared detailed reports on collection efforts for strategic management assessment.
- Utilized software tools to track account statuses and streamline communications.
- Regularly followed up on overdue accounts using multiple outreach methods.
- Investigated account balances to ensure accuracy and resolve discrepancies.
Pension Plan Agent
Prudential Life Insurance
06.1999 - 06.2001
- Executed marketing strategies to promote company pension plans to target clients.
- Consulted with clients to assess life insurance needs and deliver customized solutions.
- Explained policy features and benefits during client meetings and presentations.
- Managed client relationships through regular follow-ups and tailored communication.
- Resolved client issues efficiently, ensuring service satisfaction.
- Maintained accurate records of client interactions in company database system.
- Organized networking events to expand professional contacts and foster relationships.
- Led training sessions for junior agents to enhance overall team capabilities.
Education
DBA (Doctor of Business Administration) - Business
International American University
Los Angeles, CA12.2025
MBA - Business Administration
International American University
Los Angeles, CA12-2017
Bachelor of Arts - Human Resource Management
De La Salle University – College of St. Benilde
Manila, Philippines03-2002
Skills
- Employee training and development
- Project management
- Customer service excellence
- Organizational effectiveness
- Data analysis and interpretation
- Human resources management
- Conflict resolution strategies
- Performance monitoring and evaluation
- Decision-making processes
- Documentation and reporting
Personal Background
I am articulate in English and Filipino. A team player and builds strong relationships with people in order to deliver best results, able to handle multiple tasks on a daily basis competently and committed to learning and self-development so that I can consistently achieve my goals. I have a well-balanced personality and I excel in Public Relations.
Seminars Training Attended
- 12/01/16, Cal/OSHA Compliance
- 09/01/16, Human Resources for Anyone with Newly Assigned HR Responsibilities
- 09/01/08, Cognitive Behavioral Therapy
- 05/01/08, Basic Economic concept, basic financial market, basic financial concept and sale advisory principles, structured investment products
- 01/01/05, Best Western Hotel & Restaurant Reservation
- 11/01/03, Quality Assurance Certification for Coaching and Feedback Training
- 03/01/03, American Accent Training Program
- 04/01/03, Nextel Training Program
- 07/01/02, Collections Training for New Hires
- 07/01/00, Leadership Training
References
References available upon request.
Timeline
Human Resources
Wilshire Royale Hotel Inc
01.2023 - 11.2025
Frontdesk Manager
Wilshire Royale Hotel Inc
01.2022 - 12.2022
Frontdesk office/ Night auditor
Wilshire Royale Hotel Inc
04.2019 - 12.2021
Case Manager
Miracle Home Health Care Inc
11.2017 - 04.2019
Human Resources
Miracle Home Health Care Inc
06.2016 - 11.2017
Intake Coordinator
Intra Care Home Health Providers, Inc.
11.2015 - 06.2016
Office Administrator
Seqouia Innovations
01.2015 - 11.2015
Senior Sales representative
Midwest Center/ Pondera Services
09.2008 - 09.2014
Personal Banking Officer
HSBC Savings Bank
12.2007 - 08.2008
Laboratory Assistant/Human Resource Assistant
PPO Laboratory Inc.
02.2006 - 07.2006
Account Manager
Big Ticket Publishing
08.2005 - 12.2005
Team Leader/ Senior Customer Service Representative
ePLDTVocativ Systems Incorporated
03.2003 - 04.2005
Collection Officer
Citibank Collections Department
07.2002 - 12.2002
Pension Plan Agent
Prudential Life Insurance
06.1999 - 06.2001
DBA (Doctor of Business Administration) - Business
International American University
MBA - Business Administration
International American University
Bachelor of Arts - Human Resource Management
De La Salle University – College of St. Benilde