Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariel Alba

Miami,FL

Summary

Accomplished Restauranteur at Chipotle Mexican Grill, adept in operations management and team development. Elevated profitability by reducing food waste and labor costs, while enhancing customer satisfaction through innovative training programs. Demonstrated expertise in cost control and staff leadership, contributing to a positive and efficient work environment. Skilled in fostering a culture of excellence and innovation. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restauranteur (GM for Food Service)

Chipotle Mexican Grill
01.2018 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.

Service Crew Member

McDonald's Restaurant
07.2015 - 12.2017
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.

Education

Carroll Community College
Westminster, MD
10.2018 - 5 2020

Skills

  • Operations Management
  • Cost Control
  • Creativity and Innovation
  • Marketing and Promotions
  • Sales Growth
  • Scheduling and Rostering
  • Team Development
  • Customer Service
  • Quality Control
  • Performance Evaluations
  • Food Preparation
  • Staff Leadership
  • Staff Supervision
  • Facility Maintenance
  • Hiring standards

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Carroll Community College
10.2018 - 5 2020

Restauranteur (GM for Food Service)

Chipotle Mexican Grill
01.2018 - Current

Service Crew Member

McDonald's Restaurant
07.2015 - 12.2017

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Mariel Alba