MARIEL BROWN
WASHINGTON,UNITED STATES
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ORDER MANAGEMENT CLIENT
DELL
01.2019 - 03.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments in a multi-tasking environment.
- Self-motivated, with a strong sense of personal responsibility.
- Created efficient troubleshooting protocols through KPI for corporate systems, in faster resolution times and improved client satisfaction.
VESSEL PLANNER
MIT
05.2017 - 05.2018
- Maintained a strong supplier relationship with shipping companies to ensure regulation by ISO.
- Led end to end vessel planning operation, collaborated with port authorities, shipping lines, and agents for smooth vessel movements in and out of the harbor for proper invoice.
- Managed vessel space allocation to maximize utilization while ensuring safety and stability requirements were met.
- Conducted post-voyage evaluations to identify areas for improvement in future load plans or operational procedures.
- Optimized vessel loading by carefully planning stowage and coordinating with terminal operations teams.
- Developed effective communication channels between various stakeholders, leading to smoother coordination during vessel calls at ports.
EDUCATION COORDINATOR - INTERNATIONAL CULTURAL EXCHANGE
AUPAIR
10.2015 - 01.2017
- Facilitated cultural integration through educational programs, mentoring international participants while maintaining strong relationships with host families.
- Created engaging development activities, bridging cultural perspectives while studying and implementing educational best practices to host kids with other participants through Montessori techniques.
- Graduated in ESL program in Montgomery College to enhance his level of English obtaining grade A.
- Liaised between faculty, staff and administrators to coordinate educational program delivery in Spanish to kids.
INSIDE SALES REPRESENTATIVE
VIKING LIFE SAYING EQUIP
11.2013 - 09.2015
- Provided daily operation in sales of maritime products of lifeguard created through E-commerce and generated in SAP system for Washington Seattle, USA.
- Maintained strong client relationships, ensuring timely delivery and proper order financing.
- Maintained comprehensive client records and product documentation while ensuring compliance with maritime safety regulations and industry standards.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
QUALITY COORDINATOR
ALORICA
04.2010 - 07.2013
- Provided client intervention implementing solutions, offering negotiation by phone and chat consultation to ensure correct mobile services coordination.
- Developed multi-tasking skills for effective and satisfactory service for the company and clients in a faster way.
- Led quality assurance initiatives, developed performance metrics, and implemented data-driven monitoring systems to enhance customer service standards.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
Education
Post-Graduate of Specialist in Highter Education - Education Administration
University of Panama
04-2024
Post-Graduade Business Management Specialization - Business Administration And Management.
Universidad Latina De Panamá
08-2019
Bachelor of Tourism Business Management - Business Administration.
Universidad Nacional De Panamá
04-2017
Associate in Tourism - Tourism Management
Universidad Latina De Panamá
04.2017
Skills
- Operations Management
- Multicultural and Interpersonal Communication
- Fast Learning
- Organization and attention to detail
- Teamwork and collaboration
- Customer service
Accomplishments
Hotel Receptionist.
American Pre Academic and Professional ESL Program.
MYOB Accounting Plus V10 Spanish Operation.
Use Letter of Credit and Collection as Payment in International Commerce.
LANGUAGES
English (Proficient)
Spanish (Native)
Certification
Effective Declaration of Goods
Timeline
ORDER MANAGEMENT CLIENT
DELL
01.2019 - 03.2022
VESSEL PLANNER
MIT
05.2017 - 05.2018
EDUCATION COORDINATOR - INTERNATIONAL CULTURAL EXCHANGE
AUPAIR
10.2015 - 01.2017
INSIDE SALES REPRESENTATIVE
VIKING LIFE SAYING EQUIP
11.2013 - 09.2015
QUALITY COORDINATOR
ALORICA
04.2010 - 07.2013
Post-Graduate of Specialist in Highter Education - Education Administration
University of Panama
Post-Graduade Business Management Specialization - Business Administration And Management.
Universidad Latina De Panamá
Bachelor of Tourism Business Management - Business Administration.
Universidad Nacional De Panamá
Associate in Tourism - Tourism Management
Universidad Latina De Panamá
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