Mariel Byrne

• Directs multiple properties while coordinating vendor services for maintenance and remodeling.
• Manages a team of 8, including leasing agents and on-site resident managers.
• Facilitates effective communication between vendors and property management to ensure timely services.
• Streamlines maintenance processes to enhance property upkeep and tenant satisfaction.
• Works closely with clientele to ensure satisfaction.
• Handles legal cases and tenant issues.

Oversaw a portfolio generating over $2M monthly in revenue.

Managed a diverse team including an APM, Administrative Assistant, and leasing personnel.

Collaborated with third-party vendors for maintenance requests and project execution.

Monitored performance and duties of on-site resident managers.

Ensured accountability for client assets and capital improvement initiatives.

Attended Rent Board hearings to advocate for company interests.

Directed core business processes encompassing leasing, resident relations, marketing, and vendor management.

Cultivated strong relationships with tenants and clients to promptly resolve issues.

Established rental rates through local market surveys and comprehensive cost analysis.

Attracted tenants via targeted advertising, referrals, and showcasing unit benefits.

Negotiated leases and collected security deposits to secure tenant contracts.

Achieved financial objectives by managing rent collections, budgeting, and expense scheduling.

Maintained property standards by addressing tenant complaints and conducting regular inspections.

Supervised maintenance services to ensure optimal building system performance.

Enhanced security measures through contracts with patrol services and installation of security devices.

Prepared data reports by analyzing trends and summarizing findings for decision-making.

Resolved residents' concerns and inquiries while issuing notices for complaints.

Processed rent payments, move-in and move-out documents, with expertise in Emerge FOB systems.

Collaborated with accounting team on legal cases, ensuring confidentiality of all information.

Completed training on mold issues, Costa Hawkins, Section 8, and delinquent accounts.

Coordinated with Courtesy Patrol, SFPD, and SFSU police to maintain community safety.

Maintained comprehensive knowledge of all aspects related to 3,221 rent-controlled units.

Participated in MSC and small claims cases, alongside Rent Board arbitration and mediation.