Chaz D. Harris
Novi
Summary
Operations-focused professional with 6+ years of experience in fleet coordination, scheduling, and high-volume logistics environments. Proven ability to manage time-sensitive operations, optimize resource utilization, and communicate across teams to resolve issues efficiently. Strong background in data tracking, compliance, and customer coordination. Seeking to transition into aviation operations coordination.
Overview
6
6
years of professional experience
Work History
Rental Coordinator Secretary
Mann Rental Car
New York/ New Jersey
10.2025 - Current
- Manage reservations, scheduling, and real-time fleet availability across multiple vehicles
- Coordinate vehicle deliveries, pickups, and returns with drivers and customers
- Maintain accurate records of payments, contracts, and compliance documentation
- Track toll violations, assign charges, and resolve billing discrepancies
- Monitor KPIs including utilization, payments, and operational performance
- Communicate with customers and partners to resolve issues and ensure smooth operations
Manager Associate II HLE
Hertz Car Rental HLE
Atlanta, GA
01.2025 - 10.2025
- Conduct regular audits of rental agreements and documents for compliance with company policies.
- Update and maintain the rental system to reflect real-time inventory changes and customer needs.
- Collaborate with finance to reconcile daily transactions and resolve discrepancies in payment records.
- Assist in training team members on best practices for customer interactions and reservation management.
- Monitor fleet condition reports to proactively address maintenance needs before vehicle assignments.
- Facilitate communication between drivers and management to optimize scheduling for vehicle deliveries.
Manager Associate I HLE
Hertz Car Rental HLE
Atlanta, GA
11.2020 - 01.2025
- Oversaw fleet utilization and ensured vehicles received proper maintenance and servicing according to established guidelines.
- Executed strategies to develop, monitor, and modify annual business plan, ensuring business unit profitability.
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
- Facilitated resolution of customer service inquiries to enhance customer satisfaction and loyalty.
- Ensure a high level of customer service is maintained at or above the area goals.
- Assist the branch in any way necessary secondary to the Manager Associate.
Transporter
Enterprise Holdings
Savannah, GA
12.2019 - 12.2020
- Transported vehicles across multiple locations while maintaining scheduling accuracy
- Coordinated routing and logistics to ensure timely deliveries
- Verified documentation and maintained vehicle condition standards
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Bachelors - Criminal Justice, Business Administration
Savannah State University
Savannah, GA05.2024
Skills
- Fleet & Logistics Coordination
- Scheduling & Dispatch Support
- Operations Management
- Data Tracking & Reporting
- Cross-Team Communication
- Problem Solving Under Pressure
- Customer Issue Resolution
- Compliance & Documentation
- Microsoft Excel & Office
- Multitasking proficiency
Timeline
Rental Coordinator Secretary
Mann Rental Car
10.2025 - Current
Manager Associate II HLE
Hertz Car Rental HLE
01.2025 - 10.2025
Manager Associate I HLE
Hertz Car Rental HLE
11.2020 - 01.2025
Transporter
Enterprise Holdings
12.2019 - 12.2020
Bachelors - Criminal Justice, Business Administration
Savannah State University