Mariel Castro
Springfield,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
8
8
years of professional experience
Work History
Babysitter
Private Care
09.2018 - 07.2023
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Planned fun outings and educational activities to keep children entertained.
Office Assistant
A & K INSURANCE BROKERAGE
05.2016 - 12.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Sales Associate
Ruby Blue
10.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
No Degree -
LOUIS D BRANDEIS HIGH SCHOOL
New York, NY07.2018
Skills
- Team Bonding
- Multi-Line Phone Proficiency
- Report Analysis
- Time Management
Timeline
Babysitter
Private Care
09.2018 - 07.2023
Office Assistant
A & K INSURANCE BROKERAGE
05.2016 - 12.2018
Sales Associate
Ruby Blue
10.2015 - 05.2016
No Degree -
LOUIS D BRANDEIS HIGH SCHOOL
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