Mariel Cordon
Pittsburg,CA
Summary
Proactive Team Leader with Proven Sales Expertise
Dynamic retail management professional with a robust track record in driving sales and exceeding service targets. Empowering employees to surpass customer expectations has been a cornerstone of my leadership style, resulting in significant revenue growth.
Key Achievements:
- Sales Performance: Consistently exceed sales targets by implementing strategic initiatives and motivating team members to enhance customer engagement and loyalty.
- Customer-Centric Approach: Leverage strong communication skills to connect with customers, ensuring a superior service experience that translates into repeat business and referrals.
- Operational Excellence: Balance operational needs with customer satisfaction, using a strategic mindset to streamline processes and optimize service delivery.
Sales Leadership Skills:
- High-Energy Sales Professional: Recognized for building and nurturing relationships with customers, leading to impressive sales growth and retention rates.
- Lead Generation & Conversion: Proven expertise in generating leads, effectively converting prospects into loyal customers, and maintaining robust sales pipelines.
- Multitasking & Adaptability: Excel in fast-paced environments, managing multiple priorities while delivering exceptional results.
Banking & Financial Expertise:
- Detail-Oriented Banking Professional: Knowledgeable in regulatory requirements, with a commitment to maintaining security while achieving sales targets.
- Skilled Loan Specialist: Effectively explain complex financial products in an accessible manner, fostering trust and driving customer satisfaction.
Communication & Interpersonal Skills:
- Bilingual Communicator: Dedicated to providing top-tier service to a diverse clientele, ensuring clarity and understanding in all customer interactions.
- Performance-Driven Associate: Strong work ethic and motivation to take on new challenges, consistently seeking opportunities for professional growth and organizational improvement.
With a commitment to exceeding sales goals and a passion for delivering exceptional customer service, I am a strategic sales leader ready to drive success in any retail environment.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Hilltop Ford Kia
Richmond
04.2023 - Current
- Communication Skills: Ability to clearly convey information and build rapport with clients.
- Persuasion and Negotiation: Expertise in convincing clients and negotiating deals effectively.
- Customer Relationship Management (CRM): Familiarity with CRM tools and maintaining client relationships.
- Lead Generation: Skills in identifying and cultivating potential customers.
- Product Knowledge: In-depth understanding of the products/services being sold to provide value to clients.
- Problem Solving: Ability to identify client needs and offer tailored solutions.
- Time Management: Efficiently prioritizing tasks and managing time to meet sales targets.
- Adaptability: Flexibility in adjusting sales strategies based on market trends and customer feedback.
- Team Collaboration: Working effectively with colleagues across departments to enhance sales efforts.
- Data Analysis: Ability to analyze sales data to inform strategies and improve performance.
Universal Banker
Self-Help Federal Credit Union
Pittsburg, CA
09.2021 - 04.2023
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed routine transfers, deposits and bill payments.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Advised customers on bank products, services and financial planning options.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Completed daily cash balancing and operated ATMs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Put together and executed loan documents.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Identified issues and determined when to appropriately escalate.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed and maintained thorough knowledge of regulatory, departmental and company policies.
- Oriented and trained new staff members in job duties and corporate procedures.
- Collaborated with various departments and new customers on product offerings.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Conducted market research to identify target markets and develop pricing strategies.
- Provided technical support to customers regarding product features and usage.
Store Team Leader
Oportun
Hayward, CA
12.2018 - 09.2021
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Established rapport with customers to boost sales and identify trends impacting store operations.
- Maintained efficient team operations by coordinating effective schedules and employee work assignments.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Maintained solid 90% growth rate year-over-year in production.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
- Exceeded goal sales plan with 164% of target and district-leading sales numbers on April 2021.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Managed 6 employees.
- Implemented ICU coaching model and strategic plans.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Directed and supervised staff performance.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Trained and developed 6 employees through constructive feedback and focus on long-term career growth.
- Increased YOY sales 35% and grew margins by effectively introducing new products.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Increased sales on consistent basis by developing key customer relationships.
- Delegated tasks to employees based upon individual strengths and experience in each area.
- Guided and supported 6 staff members to consistently achieve team and personal goals.
- Recognized for exceptional shift performance.
- I work on the development of my agents promoting two PT to FT and one FT to Store Team Leader
Education
Accounting Degree - Accounting And Computer Science
Centro Educativo Juvenil
Zacapa , Guatemala Skills
- Staff development
- Project management
- Customer outreach
- Store growth planning
- Building brand awareness
- Leadership development
- Creating marketing plans
- Microsoft Office
- Fluent in Spanish
- Training & Development
- Problem resolution
- Organization
- Project planning
- Supervision
- Organizational skills
- People skills
- Communication
- Resolving customer issues
- Ensuring customer satisfaction
- Business development
- Inbound and Outbound Calling
- High-energy attitude
- Quality control
- Quality assurance controls
- Customer relations
- Senior leadership support
- Employee coaching
- In-store support
- English/Spanish
- Teller background
- Federal lending guidelines
- Follow-up skills
- Financial processes understanding
- Hiring and recruitment
Trainings
- Leadership Essentials: Motivating Employees
- Consumer Protection Laws and the Regulatory Environment
- Anti-Money Laundering and BSA
- Credit Education Training
- HEAT Training
- Difficult, Disruptive & Dangerous (3Ds) Training
- Understanding Unconscious Bias
- Inclusion and Diversity as Strength
- Implicit Associations and Unconscious Bias
- Identity Theft Red Flag Categories
- Economic Justice for All
- Difficult Conversations Around Race and Equity
- Defining Microaggression
- Skills for Inclusive Conversations
- How to Inspire and Develop Your Direct Reports
- Coaching Skills for Leaders and Managers
- Interpersonal Communication
- Creating a Culture of Change
References
Juan Ysalgue
Director, Retail Sales and Servicing. Western US.
Territory at Oportun
Cell 510-517-5214
Jimmy Somarriba
Regional District Manager
at Oportun
Cell 510-640-4482
Pat Campbell
Supervisor, Member Services
Branch Staff
Cell 925-813-9337
Languages
Spanish
Native language
Timeline
Sales Specialist
Hilltop Ford Kia
04.2023 - Current
Universal Banker
Self-Help Federal Credit Union
09.2021 - 04.2023
Store Team Leader
Oportun
12.2018 - 09.2021
Accounting Degree - Accounting And Computer Science
Centro Educativo Juvenil
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