Mariel Gladden
Winnemucca ,NV
Summary
Proven Patient Care Coordinator and Restaurant Manager with a track record of enhancing patient and customer satisfaction at Black Rock Vision Center and WINGERS Roadhouse Grill. Specializes in HIPAA compliance and exceptional customer service, adept at multitasking and fostering cross-functional teamwork. Successfully streamlined operations, achieving significant improvements in efficiency and service quality.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Black Rock Vision Center
01.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Restaurant Manager
WINGERS Roadhouse Grill
05.2011 - 04.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Winner’s Hotel and Casino
01.2010 - 02.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
Education
Highschool Diploma -
Albert M Lowry High School
Winnemucca, NV2006
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Attention to Detail
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Patient documentation
- Documentation
- Patient Registration
- Filing and Recordkeeping
- Office Administration
- Payment Collection
- Cross-Functional Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
Black Rock Vision Center
01.2024 - Current
Restaurant Manager
WINGERS Roadhouse Grill
05.2011 - 04.2018
Restaurant Manager
Winner’s Hotel and Casino
01.2010 - 02.2011
Highschool Diploma -
Albert M Lowry High School
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