Mariel Gonzalez
Orlando,FL
Summary
Dynamic leader with a proven track record at Wawa, excelling in food and beverage operations and customer service. Expert in cost control and labor management, I've significantly enhanced service efficiency and team performance. Skilled in coaching and mentoring, I foster an inclusive environment, driving notable achievements in operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager
Wawa
06.2019 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Toll Supervisor
Expressway Authority
10.2017 - 03.2019
- Developed and implemented strategies to reduce operational costs.
- Promoted a culture of accountability among staff members by setting high expectations for performance and ethical conduct.
- Guaranteed exceptional customer service through consistent monitoring of staff interactions and providing constructive feedback when necessary.
Mail Carrier
USPS, United States Postal Service
12.2013 - 10.2015
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Handled mail and packages with care to prevent damage during delivery.
Team Leader
McDonald's
05.2016 - 12.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Diploma -
East River High School
Orlando, FL06.2013
Skills
- Food and Beverage Operations
- Cost Control
- Labor Management
- Sanitation Standards
- Employee Supervision
- Customer Service
- Coaching and Mentoring
- Recruitment
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
Wawa
06.2019 - Current
Toll Supervisor
Expressway Authority
10.2017 - 03.2019
Team Leader
McDonald's
05.2016 - 12.2016
Mail Carrier
USPS, United States Postal Service
12.2013 - 10.2015
Diploma -
East River High School
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