Mariel Gonzalez
Orlando,FL
Summary
Dynamic leader with a proven track record at Wawa, enhancing food and beverage operations and customer service excellence. Mastered cost control and labor management, reducing waste by 20%. Excelled in coaching teams to surpass goals, fostering a culture of accountability and efficiency. Skilled in problem-solving and employee supervision, consistently delivering high-quality service and operational improvements.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager
Wawa
06.2019 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Toll Supervisor
Expressway Authority
10.2017 - 03.2019
- Developed and implemented strategies to reduce operational costs.
- Collaborated with other departments, working together to resolve operational issues that affected overall performance.
- Analyzed traffic patterns to identify areas requiring improvement or potential expansion projects for future growth opportunities.
- Promoted a culture of accountability among staff members by setting high expectations for performance and ethical conduct.
- Guaranteed exceptional customer service through consistent monitoring of staff interactions and providing constructive feedback when necessary.
Team Leader
McDonald's
05.2016 - 12.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Mail Carrier
USPS, United States Postal Service
12.2013 - 10.2015
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Handled mail and packages with care to prevent damage during delivery.
Education
Diploma -
East River High School
Orlando, FL06.2013
Skills
- Food and Beverage Operations
- Cost Control
- Menu development
- Labor Management
- Sanitation Standards
- Employee Supervision
- Customer Service
- Coaching and Mentoring
- Recruitment
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
Wawa
06.2019 - Current
Toll Supervisor
Expressway Authority
10.2017 - 03.2019
Team Leader
McDonald's
05.2016 - 12.2016
Mail Carrier
USPS, United States Postal Service
12.2013 - 10.2015
Diploma -
East River High School
Similar Profiles
Christopher TobingChristopher Tobing
Customer Service Associate at WawaCustomer Service Associate at Wawa
Adrian MorfordAdrian Morford
Customer Service Associate at WawaCustomer Service Associate at Wawa
Kaylyn CreamerKaylyn Creamer
Costumer Service Associate at WawaCostumer Service Associate at Wawa