Mariel Martinez
Lawrence,Ma
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Prescriber Support
NORTHEAST HEALTH SERVICES
11.2021 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Scheduled appointments for providers and maintained office master calendar.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Reached out to insurance carriers to obtain prior authorization for Medication coverage.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Running Insurance eligibility and processing copays
PATIENT ACCESS COORDINATOR
HOLY FAMILY HOSPITAL
10.2020 - 12.2021
- GREETING AND REGISTERING ALL PATIENTS CHECKING IN TO THE EMERGENCY ROOM AND OTHER DEPARTMENTS WITHIN THE HOSPITAL, INCLUDING AMBULANCES
- HANDLING ALL INBOUND AND OUTBOUND CALLS COMING FROM THE EMERGENCY ROOM STAFF AND ASSISTING WITH ADMINISTRATIVE DUTIES
- SCHEDULING PATIENT APPOINTMENTS FOR THE INDIVIDUAL PSYCH, LABOR AND DELIVERY, LAB AND OTHER UNITS
- UPDATING DEMOGRAPHICS, NEW ROOM ASSIGNMENTS, ADMITTING DOCTOR INFO, ETC AS THEY COME AVAILABLE FOR QUALITY ASSURANCE
- RUNNING REPORTS, VERIFYING INSURANCE FOR ELIGIBILITY AND ASSISTING PATIENTS IN SIGNING UP FOR MEDICAID MASSACHUSETTS/NEW HAMPSHIRE
- UPDATING AND COLLECTING NEW INSURANCE INFORMATION AND COLLECTING COPAYS.
Schedule Coordinator/HR Assistant
Right At Home HomeCare
09.2019 - 10.2020
- Manage caregiver schedules and request time off
- Manage all client schedules, ensuring care plans are being met
- Maintain accurate client documentation
- Participate in/conduct caregiver trainings
- Interviewing New employee candidate/ application assistance
- performed internal audit, updated employee licensing and documents for compliance
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintain Good Communication and report to Case Managers and involved staff as needed.
- Maintained impeccable case notes and documented activities fully in [Software].
- On-Call Weekend/Holiday Coordinator to support line.
Home Health Aide Supervisor & Admin Asst
Amigos HomeCare Services
08.2016 - 07.2019
- Coordinating/Dispatching Home Health Aide to assist patients in their homes
- Communicating with caregivers, consumers, family members and case manager
- Adherence to established Medical Law and policies and procedures
- Creating and maintaining staff schedules and provided staffing for sick leave, vacation, long term leave
- Contacting care providers and clients regarding day-to-day changes
- Entering staff and client information into the database and record any occurrences in detail.
- Maintaining staff and client statistics, and reports
- Performing general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail
- Sharing in the requirement to take weekend and on-call rotations for the after hour line.
- Teaching Home Health Aide Classes/CPR Classes
- Performed Routine Checks for employee entries for Quality Assurance
Education
No Degree - Psychology
Northern Essex Community College
Lawrence, MACertificate - Criminal Justice
New England Law Enforcement Training Center (NELET
Chelsea 12.2017
High School Diploma -
Lawrence High School
Lawrence, MA06.2008
Skills
- HIPAA Guidelines
- Medical Terminology
- Establish Policies
- Administrative Staff Supervision
- Quality Assurance Controls
- Train Employees
- Manage Records
- Organizational Goal Development
- Emergency Readiness
- Facility Workflow
- Microsoft Office
- Coordination of Administrative Activities
- Team Goals
- Calendar and Scheduling Software
- Answer Multi-Line Phone Systems
- Call Screening
- Records Management Databases
- Correspondence and Memos
- Scheduling
- Documentation
Certification
- HHA - Home Health Aide
Languages
Spanish
Native or Bilingual
Volunteer Auxiliary Police Officer
Haverhill Police Department
40 Bailey Blvd, Haverhill, MA 01830
Managing crowd control during special events
- Assisting police officers with crime prevention duties
- Performing traffic control duties at an accident or emergency sites
- Performing first responder duties when necessary
- Patrolling residential, public and commercial areas
Work Environment
- Experienced working overnights.
- Experienced working Remote.
Timeline
Administrative Prescriber Support
NORTHEAST HEALTH SERVICES
11.2021 - Current
PATIENT ACCESS COORDINATOR
HOLY FAMILY HOSPITAL
10.2020 - 12.2021
Schedule Coordinator/HR Assistant
Right At Home HomeCare
09.2019 - 10.2020
Home Health Aide Supervisor & Admin Asst
Amigos HomeCare Services
08.2016 - 07.2019
No Degree - Psychology
Northern Essex Community College
Certificate - Criminal Justice
New England Law Enforcement Training Center (NELET
High School Diploma -
Lawrence High School
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