Mariel Martinez-Felix
Heber,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Office Technician
Workforce Development-SBDC
09.2023 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Improved communication within the team by communicating within a centralized project management system.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
Daycare Assistant
Martha's Family Childcare
04.2019 - 07.2022
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Participated in ongoing professional development training to stay informed of best practices in early childhood education.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Floor Associate Internship
Imperial Valley College Bookstore
05.2019 - 12.2019
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales growth.
- Supported loss prevention initiatives through diligent monitoring of potential theft situations and adhering to company policies regarding security measures.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
Optical Assistant Internship
California Retina Associates
02.2019 - 05.2019
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Education
Interpreter Certification -In Progress -
University of California, Riverside
Riverside, CAGeneral Studies -
Imperial Valley College
Imperial, CASkills
- Bilingual (English and Spanish)
- Adept
- Activity Tracking
- Scheduling Appointments
- Problem Solving Capabilities
- File Organization
- Administrative Support
- Email Management
- Office Equipment Operation
- Professional Telephone Etiquette
- Data Entry Proficiency
- Customer Service Orientation
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Technician
Workforce Development-SBDC
09.2023 - Current
Floor Associate Internship
Imperial Valley College Bookstore
05.2019 - 12.2019
Daycare Assistant
Martha's Family Childcare
04.2019 - 07.2022
Optical Assistant Internship
California Retina Associates
02.2019 - 05.2019
Interpreter Certification -In Progress -
University of California, Riverside
General Studies -
Imperial Valley College
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