Mariel Mera
Summary
Dynamic and results-driven Licensed Mortgage Loan Originator committed to empowering clients through in-depth financial education for confident navigation of the homeownership journey. Expertise in identifying tailored financing solutions ensures clients secure the most suitable options for unique needs. A strong focus on building lasting relationships fosters trust and satisfaction throughout the lending process. Passionate about guiding individuals toward achieving homeownership dreams while simplifying complex financial concepts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Consultant
Valencia College
07.2017 - 04.2019
- Achieved a 90% increased of enrollment registrations within the first quarter
- Analyzed each client’s personal circumstance to consult the best program to ensure educational success
- Developed and implemented strategies to enhance client satisfaction and engagement.
- Collaborated with academic departments to streamline enrollment processes for prospective students.
- Played an instrumental role in orchestrating complex projects that required close collaboration between various departments across the company.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
Personal Banker II
Wells Fargo Bank
12.2013 - 09.2015
- Effectively and efficiently evaluated credit worthiness while processing loan applications and verifying documentation within accurate time frames (Home Equity, Auto, Personal and C.C)
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and promoting long-term loyalty.
- Ensured data integrity by accurately inputting client information into bank's customer relationship management system CRM.
- Analyzed complex financial data and loan documentation to proactively mitigate risk throughout the application lifecycle.
- Consistently ensured all applications met rigorous internal and federal underwriting standards (CFPB/TRID) with exceptional attention to detail
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Negotiated favorable terms for clients in loan restructuring, providing financial relief.
- Collaborated with underwriting teams to resolve issues and expedite approvals by providing all loan documentation requirements
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Personal Banker
Wells Fargo Bank
12.2012 - 04.2013
- Gained long-term relationships with clients by providing personalized financial advice based on their unique circumstances striving financial success
- Generated new business by analyzing customer financial needs and recommending suitable banking products to help customers succeed financially
- Processed loan applications, ensuring compliance with regulatory guidelines and company policies.
- Coordinated with underwriters to facilitate timely loan approvals and resolve discrepancies.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Streamlined loan application processes, reducing wait times and improving client experience.
- Utilized loan origination software to process and track loan applications.
- Reviewed financial documentation to assess borrower eligibility and risk factors.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Lead Teller
Wells Fargo Bank
07.2010 - 12.2013
- Ranked #1 teller in branch for three years in a row
- Supervised teller staff, ensuring customer service excellence and efficient operation
- Resolved escalated customers complaints while providing exceptional support to exceed and retain customer satisfaction
Education
A.S - Hospitality & Tourism Management
Valencia College
05.2018
Skills
- Analytical thinking
- Effective communication
- Relationship Management
- Loan origination
- Problem-Solving
- Interpersonal Skills
- Sales experience
- Financial analysis
- Regulatory Guidelines compliance
- Document analysis
- Loan Product Sales
Certification
- September 2025
- Mortgage Loan Originator
- NMLS #1022619
Languages
Spanish
Native or Bilingual
Timeline
Client Service Consultant
Valencia College
07.2017 - 04.2019
Personal Banker II
Wells Fargo Bank
12.2013 - 09.2015
Personal Banker
Wells Fargo Bank
12.2012 - 04.2013
Lead Teller
Wells Fargo Bank
07.2010 - 12.2013
A.S - Hospitality & Tourism Management
Valencia College
INTERESTS
I genuinely love to get to know people on a profound level to make a positive impact in their lives.
Personal Information
- Title: Mortgage Loan Officer
- ID Type: NMLS
- ID Number: 1022619