Mariel Mercado
Renton,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
Residence Inn Marriott
Renton, WA
11.2024 - Current
- Provided support to other departments as needed to meet organizational goals.
- Implemented customer service standards that increased client satisfaction.
- Identified areas of improvement and developed strategies to increase efficiency.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Created and implemented daily cleaning schedules for staff members.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Responded promptly to maintenance requests from guests or staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils.
- Set up breakfast serving stations and ensured all necessary utensils were available.
Front Desk Agent/Front Desk Supervisor
Residence Inn Marriott
Renton, WA
11.2022 - Current
- Verified accuracy of room rates and other charges during check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered phones, responded to inquiries, and took messages.
- Computed bills, collected payments and made change for guests.
- Reviewed accounts and charges with guests during check out process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted with check-in and check-out procedures for guests.
Front Desk Agent
Hampton Inn By Hilton
Redmond, WA
01.2021 - 11.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Barista
royal bakehouse
Bellevue, WA
11.2020 - 08.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Associate of Arts - Associate in Arts And Science
Bellevue College
Bellevue, WA06-2023
Skills
- Guest Check-In And Check-Out
- Payment Processing
- Billing Management
- Credit And Cash Payments
- Billing And Invoicing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Supervisor
Residence Inn Marriott
11.2024 - Current
Front Desk Agent/Front Desk Supervisor
Residence Inn Marriott
11.2022 - Current
Front Desk Agent
Hampton Inn By Hilton
01.2021 - 11.2022
Barista
royal bakehouse
11.2020 - 08.2021
Associate of Arts - Associate in Arts And Science
Bellevue College
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