Mariel Supenia

Work History

Senior General Manager

Snappy's Convenience Stores

03.2023 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Established team priorities, maintained schedules and monitored performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Monitored shift changes to maintain effective business strategies.
Defined clear targets and objectives and communicated to other team members.
Recruited candidates and conducted interviews.
Controlled costs to keep business operating within budget and increase profits.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Developed and maintained relationships with customers and suppliers through account development.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
Assisted in recruiting, hiring and training of team members.
Maintained quality through training and coaching during daily activities.
Planned and assigned workload by delegating tasks and directing team members.
Optimized supply chain operations by identifying inefficiencies in existing processes, implementing corrective measures to streamline workflows.
Boosted employee morale through recognition programs that acknowledged outstanding contributions to company success.
Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
Supervised employees for exceptional store operations, customer retention and positive brand experiences.
Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Learned and adapted quickly to new technology and software applications.

Manager in Training

CVS Pharmacy

08.2021 - 03.2022

Gained knowledge of company policies, protocols and processes.
Handled day-to-day customer or client questions via telephone or email.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Enhanced team performance by implementing effective training strategies and management techniques.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Identified and communicated customer needs to supply chain capacity and quality teams.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Assisted with onboarding of new employees by providing training and development resources.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Established team priorities, maintained schedules and monitored performance.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Store Manager

Family Dollar

08.2012 - 08.2021

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Improved customer satisfaction through staff training in customer service and product knowledge.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Trained and guided team members to maintain high productivity and performance metrics.
Rotated merchandise and displays to feature new products and promotions.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Approved regular payroll submissions for employees.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Managed purchasing, sales, marketing and customer account operations efficiently.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Summary

Overview

Work History

Senior General Manager

Manager in Training

Store Manager

Education

High School Diploma -

Skills

Accomplishments

Certification

Timeline

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