Mariela Cid De Leon
San Antonio,TX
Summary
Passionate employee with over 6 years of customer service and clerical experience, and a strong background in psychology. Adept at working effectively unsupervised and quickly mastering new skills. Eager to leverage academic foundations of psychology while contributing to a larger pool of empathetic work.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Christus Santa Rosa Medical Center
San Antonio, TX
05.2024 - Current
- Provided courteous and empathetic greetings to patients and visitors.
- Verified patient eligibility and benefits for insurance coverage.
- Filed medical records, scanned documents into the system, and maintained accurate patient information.
Sales Associate
Christus Santa Rosa
10.2022 - 05.2024
- Greeted customers and provided exceptional customer service.
- Serve as a liaison between hospital and visitors within scope of work.
- Boosted employee-badge sales by 30% within the last year.
- Monitored inventory levels and place orders with buyers.
Accessibility Compliance Intern
Disability Access Office
06.2023 - 08.2023
- Assisted in administrative tasks and enhanced external communication by completing office's stakeholder list.
- Developed training material on how to address any identified gaps or discrepancies between actual practice and required standards.
- Interview different organizations on their community outreach programs.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12.2023
Associate of Science - Psychology
Northwest Vista College
05.2021
Skills
- Customer Service
- Data Entry
- Technology Proficiency
- Screening Patients
- Administrative/Office Support
- English, Spanish, Elementary Japanese
- Records Organization
- HIPAA Compliance
Certification
- Mental Health First Aid (2022-25)
- Social Behavioral Research Course (2022-25)
- AS+K? Basic Gatekeeper Training (2023)
Timeline
Patient Access Representative
Christus Santa Rosa Medical Center
05.2024 - Current
Accessibility Compliance Intern
Disability Access Office
06.2023 - 08.2023
Sales Associate
Christus Santa Rosa
10.2022 - 05.2024
Bachelor of Arts - Psychology
The University of Texas At San Antonio
Associate of Science - Psychology
Northwest Vista College
- Mental Health First Aid (2022-25)
- Social Behavioral Research Course (2022-25)
- AS+K? Basic Gatekeeper Training (2023)
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