Mariela Adams

Work History

Cardinal Financial Company

06.2020 - Current

Resolved complex loan issues, boosting team efficiency and client satisfaction
Conduct training sessions to enhance mortgage knowledge and team skills
Collaborated with CEO and VP by Project Management on several system improvements initiatives
Manage broker onboarding with systems platform, streamlining client integration
Provide system support to diagnose technical issues, reducing employee downtime
Partnered with executive teams to develop comprehensive training resources, elevating technical capabilities across departments
Create detailed documentation for change management procedures, ensuring compliance and minimizing operational risks
Lead technical support initiatives and system improvements, collaborating with executive leadership to enhance resource utilization and team productivity
Streamlined mortgage processing workflows by implementing an efficient document tracking system while managing a concurrent pipeline of 50+ applications and maintaining compliance standards
Monitored and reported on effectiveness of onboarding process, using data to drive decisions and improvements.

Space Coast Credit Union

05.2017 - 05.2020

Performed income calculations, title, appraisal ordering and reviewing, and all loan level credit criteria to ensure all closing key dates are met
Able to handle multiple tasks while maintaining a pipeline of over 50 residential mortgage applications at a time, ensuring compliance with all investor guidelines was consistently followed
Prevented costly errors by consistently updating knowledge of federal, state, and local laws governing mortgage lending practices.
Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
Reduced loan application processing time by diligently reviewing and verifying applicant information.
Ensured accuracy of loan documentation, meticulously cross-checking figures and calculations before submission for approval.

Ford Motor Company/Percepta

04.2014 - 09.2016

Analyzed inventory levels at dealerships to ensure proper stock of parts, identifying potential overstocking or understocking issues, and managing inventory adjustments to increase sales revenue
Executed monthly fixed operations reviews, analyzing key performance indicators and developing data-driven growth plans for service departments
Traveled to each assigned zone and did in-person training on-site to assist dealerships in marketing strategies as well as customer retention and OEM parts sales
Led dealership performance analysis reviews and identified $120,000 annual revenue loss and implemented successful recovery strategies through detailed operational reviews
Optimized OEM parts sales and service retention through targeted dealer consultations, delivering measurable improvements in customer satisfaction metrics
Conducted on-site training programs across multiple dealership zones, enhancing marketing capabilities and strengthening customer retention strategies
Managed a high-performing sale zone, providing coaching and mentorship to ensure consistent achievement of targets.