Mariela Andazola
Phoenix,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
ARIZONA BEHAVIORAL HEALTH CLINIC
Mesa, AZ
08.2023 - Current
- Patient-Centric Approach: Greeting patients with warmth and empathy, directing inquiries effectively.
- Administrative Proficiency: Front desk operations, appointment scheduling, record maintenance.
- Confidentiality and Sensitivity: Adherence to behavioral health information confidentiality.
- Communication Skills: Clear verbal and written communication with patients, staff, and stakeholders.
- Multitasking and Prioritization: Efficiently managing tasks, prioritizing and maintaining composure.
- Team Collaboration: Collaborative team player, supporting positive team culture.
- Technological Proficiency: Familiarity with electronic health records, office software.
- Answered and directed incoming calls: using multi-line telephone system.
- Managed all incoming: mail distribution, courier services, faxes, and photocopying documents as requested.
Salesperson
Quick Quack Car Wash
Surprise, AZ
05.2022 - 12.2023
- Customer Interaction:Interacted with customers in a friendly and professional manner to promote carwash services.
Provided information on available packages, answered inquiries, and addressed customer concerns.
- Sales Achievement:Consistently exceeded sales targets through effective communication and persuasive selling techniques.
Utilized product knowledge to upsell additional services, resulting in increased revenue.
- Cash Handling and Transactions:Processed cash and electronic transactions accurately and efficiently.
Maintained an organized and secure cash register, ensuring accountability for all transactions.
- Service Recommendations:Advised customers on appropriate carwash packages based on their vehicle's needs.
Recommended and explained additional services, such as waxing or interior cleaning, to enhance customer satisfaction.
- Maintaining Cleanliness:Ensured the cleanliness and presentation of the carwash facility to create a positive customer experience.
Collaborated with the cleaning staff to promptly address any maintenance or cleanliness issues.
- Team Collaboration:Worked closely with colleagues to coordinate workflow and ensure a smooth customer experience.
Participated in team meetings to share sales strategies and discuss customer feedback.
- Customer Retention:Implemented strategies to enhance customer loyalty and encourage repeat business.
Actively sought and applied customer feedback to improve service quality.
- Promotional Events:Participated in promotional events or campaigns to attract new customers and drive sales.
Distributed promotional materials and explained special offers to customers.
- Record Keeping:Maintained accurate records of daily transactions and sales activities.
Compiled sales reports for management, highlighting achievements and areas for improvement.
- Problem Resolution:Addressed and resolved customer issues or complaints promptly and professionally.
Implemented solutions to prevent recurring problems, contributing to overall customer satisfaction.
Front Desk Representative
MVP Kid's Care
Avondale, AZ
06.2021 - 05.2022
- Conducted thorough insurance verification for pediatric patients, ensuring accurate coverage information.
- Effectively communicated with Spanish-speaking parents, providing translation services to facilitate clear understanding of healthcare processes and information.
- Managed payment transactions, proficiently handling deductibles, copays, and other financial transactions, maintaining a high level of accuracy and adherence to billing procedures.
- Utilized strong organizational skills to streamline patient check-in and check-out processes, minimizing wait times and improving overall efficiency.
- Demonstrated a high level of confidentiality and sensitivity in handling pediatric patient information, ensuring compliance with privacy regulations.
- Collaborated with medical staff and colleagues to address inquiries, resolve issues, and enhance overall patient experience.
- Implemented effective communication strategies to relay important information to parents, including appointment reminders, billing details, and general clinic updates.
- Utilized electronic health record (EHR) systems to maintain accurate and up-to-date patient records, ensuring seamless coordination of care.
- Proactively addressed billing inquiries and discrepancies, resolving issues promptly and maintaining positive relationships with parents.
- Contributed to a positive and child-friendly atmosphere at the front desk, creating a welcoming environment for both parents and young patients.
- Assisted in training new staff members on front desk procedures and best practices, contributing to a cohesive and well-informed team.
Security
Superior Protection Services
Phoenix, AZ
01.2020 - 06.2021
- Site Security Operations:Conducted thorough security assessments at various locations, including hotels, municipal courts, and other designated areas to ensure the safety of personnel and property.
- Dispatch Response:Responded promptly to dispatch calls, demonstrating quick decision-making and problem-solving skills in handling security incidents and emergencies.
- Surveillance and Monitoring:Utilized surveillance equipment and monitoring systems to maintain a vigilant watch on premises, identifying and addressing potential security threats proactively.
- Access Control:Implemented rigorous access control measures, verifying credentials and authorizations to restrict unauthorized entry and enhance overall site security.
- Patrol and Incident Reporting:Conducted regular patrols to deter criminal activity and promptly reported incidents, providing detailed and accurate documentation for follow-up investigations.
- Emergency Response:Effectively managed emergency situations by coordinating with local authorities, providing first aid when necessary, and ensuring a swift and organized evacuation if required.
- Customer Service and Communication:Interacted professionally with clients, visitors, and staff, fostering positive relationships and addressing inquiries to enhance overall customer satisfaction.
- Security Protocols Adherence:Enforced company security policies and procedures, ensuring strict adherence to guidelines and contributing to a secure and compliant work environment.
- Collaboration with Law Enforcement:Collaborated seamlessly with law enforcement agencies when required, providing valuable support and information to aid in investigations or security-related matters.
- Training and Development:Participated in ongoing training sessions to stay updated on security protocols, emergency response techniques, and industry best practices.
- Crisis Management:Demonstrated composure and leadership during crisis situations, implementing crisis management plans effectively to minimize risks and maintain a safe environment.
- Conflict Resolution:Applied conflict resolution skills to de-escalate tense situations, maintaining a calm and composed demeanor to ensure the safety and well-being of all involved parties.
Education
High School Diploma -
Sierra Linda High School
Tolleson, AZ05-2023
Associate of Arts - Business
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- File Management
- Bookkeeping
- Clerical Support
- Project Coordination
- Technical Support
- Data Entry
- Administrative Support
- Certified Microsoft Office Specialist
- Spreadsheet Tracking
- Time Management
- Information Protection
- Organization Skills
- Verbal and Written Communication
- Document Control
- Office Equipment Operations
- Office Administration
- Office Management
- Documentation and Reporting
- Business Operations Understanding
Certification
- CPR Certified
- Fingerprint Clearance Card
LANGUAGES
- English
- Spanish
Timeline
Receptionist
ARIZONA BEHAVIORAL HEALTH CLINIC
08.2023 - Current
Salesperson
Quick Quack Car Wash
05.2022 - 12.2023
Front Desk Representative
MVP Kid's Care
06.2021 - 05.2022
Security
Superior Protection Services
01.2020 - 06.2021
High School Diploma -
Sierra Linda High School
Associate of Arts - Business
Maricopa Community Colleges - Estrella Mountain Community College
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