Summary
Overview
Work History
Education
Skills
Timeline
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Mariela Jimenez

Riverside,CA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Hertz

Back Office Specialist
Riverside, CA
07.2023 - Current
  • Maintained accurate records of all transactions and communications with customers.
  • Resolved customer inquiries and complaints in a timely manner.
  • Verified accuracy of invoices prior to processing payments.
  • Provided support for daily back office activities such as data entry, filing, and other administrative tasks.

Crisis Counselor

Riverside University Health System – Behavioral He
Riverside, CA
04.2020 - 11.2022
  • Helped callers and texters to abusive hotlines by providing individualized and caring support, available anytime day and night.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.

Express Registration Services

Permit Conselor
Fontana, CA
06.2016 - 02.2020
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Recommended additional, useful services to customers to increase overall sales.

Dispatcher

Nongshim America Inc
Rancho Cucamonga, CA
11.2015 - 05.2016
  • Tracking loads that have left our facility, and confirm loads have been delivered safely
  • I email and call customer all day
  • As well as disgust loads that have been delivered late and see what other option we can take
  • I also meet with customers or potential customers for more business opportunities.

Education

Associate of Science Degree - Business Administration

San Joaquin Valley College
Ontario, CA

Skills

  • Strong interpersonal skills
  • Interpersonal Skills
  • Engaged Listening Skills
  • Microsoft Office
  • Organization and Time Management
  • Remote Office Availability
  • Multitasking Abilities

Timeline

Hertz

Back Office Specialist
07.2023 - Current

Crisis Counselor

Riverside University Health System – Behavioral He
04.2020 - 11.2022

Express Registration Services

Permit Conselor
06.2016 - 02.2020

Dispatcher

Nongshim America Inc
11.2015 - 05.2016

Associate of Science Degree - Business Administration

San Joaquin Valley College

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Mariela Jimenez