Summary
Overview
Work History
Education
Skills
Timeline
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Mariela Baez Liste

Summary

Excellent customer service skills, with more than 10 years of experience having dealt with employees, and various levels of management. Demonstrated ability to perform a number of projects simultaneously under pressure and achieve deadlines. Excellent verbal and written communication skills, self-motivated, team player, dependable, responsible and adapt to a very fast- paced environment, use of strategic thinking, ability to adapt to changes and be proactive with spirit of innovation

Overview

20
20
years of professional experience

Work History

Airport Operations-Liaison- Acting Lead

Jetblue Airways Newark
05.2016 - Current
  • Work closely with JetBlue University, Safety, Airports Standards and Programs, and local BlueCIty leadership
  • Delivers and follows up on training locally at the Airport and ensures the results are submitted to JetBlue University for record keeping
  • Participates in conferences calls and training sessions in order to obtain and disseminate information on the latest training initiatives and changes to the Airport policies and procedures
  • Completes related administrative duties in preparations for the delivery of new hire on the job training (OJT)
  • Monitor crewmembers performance and delivers training to improve crewmembers development as needed
  • Take leading role in assisting crewmembers during IROP's ( Irregular Operations)
  • Train 25-35 crewmembers every year
  • Ground security coordinator (GSC), make sure local airport adherence to safety and regulatory requirements.
  • Complaint Resolution Official(CRO) , nondiscrimination on the basis of disability on air travel
  • Newark Security Champion Team- Make sure all security forms and procedures are followed correctly
  • Plan and coordinate accommodating customers during irregular operations
  • Report causes for flight delays and all security related Issues to leadership, business partners and follow up accordingly


Ready Refresh Sales Representative

USTCi
11.2019 - 03.2023
  • Trained and mentored new sales representatives
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations


Airports Operations-Acting Supervisor

Jetblue Airways Dominican Republic
08.2008 - 11.2015
  • Identify possibilities for operational improvements and take step to implement them
  • Plan and coordinate accommodating customers during irregular operations
  • Support and coach crewmember's performance and follow up on formal and informal feedback and implement corrective action based on crewmember performance
  • Ensure adherence to airport and aircraft security regulations and report any anomalies
  • Work with leadership to determine workload and operational priorities and assigns work accordingly
  • Report causes for flight delays and all security related Issues to leadership, business partners and follow up accordingly
  • Identify possibilities for operational improvements and take step to implement them
  • Conduct Check in process and verify travel documents for customers
  • Sell flight tickets and comply with our monthly ancillary revenue goals
  • Assist leadership conducting daily briefings and roll call

2nd Specific Internship-Quick Service Food Server

Walt Disney World
05.2006 - 01.2007
  • Compliance with the standard of quality and hygiene requirements
  • Participate in the planning and execution of special events
  • Preparation of the restaurant for all meals
  • Taking and filling orders
  • Support for the kitchen staff on all items
  • Implement measures to increase productivity of the operation


1st General Internship, Hotel Management

Gran Ventana Beach Resort
05.2004 - 08.2004
  • Performance of time and motion study of the different operations to reduce operational costs while maintaining quality of the finished product and improvements of the process
  • Implement measures to increase productivity of the operation
  • Receptionist and duty manager role and serve all guest at the hotel
  • Participate in the planning and execution of special events
  • Check in and check out for guest
  • Preparation of information for arriving guests
  • Administrative assistance line


Education

Hotel Management

Pontifical Catholic University Madre Y Maestra
Santiago, Dominican Republic
09.2008

Skills

  • Cardiopulmonary Resuscitation (CPR)
  • Communication
  • Leadership Development
  • Project Management
  • Problem Resolution
  • Creativity
  • Outsourcing
  • Multi-tasking
  • Budget Management
  • Organizational Skill
  • Business Operation
  • Coaching and Training
  • Process Improvement
  • Strategic planning
  • Relationship management
  • Team player
  • Risk management
  • Organizational Skills
  • Providing Direction
  • Time management
  • Business Operation
  • Process improvement

PROFESSIONAL

  • Process Development
  • Highly Organized
  • Planning and Preparation
  • Report Analysis
  • Leadership

PERSONAL SKILLS

  • Pro-active
  • Excellent Communicator
  • Self-Discipline
  • Active Listening
  • Customer Engagement
  • Positive Language

Timeline

Ready Refresh Sales Representative

USTCi
11.2019 - 03.2023

Airport Operations-Liaison- Acting Lead

Jetblue Airways Newark
05.2016 - Current

Airports Operations-Acting Supervisor

Jetblue Airways Dominican Republic
08.2008 - 11.2015

2nd Specific Internship-Quick Service Food Server

Walt Disney World
05.2006 - 01.2007

1st General Internship, Hotel Management

Gran Ventana Beach Resort
05.2004 - 08.2004

Hotel Management

Pontifical Catholic University Madre Y Maestra

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Mariela Baez Liste