Mariela Briseno
Lynnwood,WA
Summary
Experienced in both customer service and food service, with a strong background in retail, barista work, and bakery operations. Comfortable in fast-paced environments and skilled at balancing quality, speed, and customer satisfaction. Able to handle busy shifts while staying friendly and helpful to customers. Strong communication skills with customers and team members, and quick to learn new tasks. Looking to apply my experience and dedication to a barista role where I can continue delivering excellent service.
Overview
9
9
years of professional experience
Work History
Bakery/Barista
Whole Foods Market Inc
Lynnwood, Washington
06.2025 - Current
- Prepared and served high-quality coffee and espresso beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating areas.
- Ensured compliance with food safety regulations during beverage preparation and service.
- Assisted in training new baristas on equipment and customer service standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Managed inventory for coffee beans, milk, and other supplies efficiently.
- Handled cash transactions and processed payments accurately at the register.
- Collaborated with team members to ensure smooth daily operations.
- Prepared and mixed icing, fondant, and other decoration materials efficiently.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Assisted customers with planning cake vision, including color, theme and size.
Barista
Kitanda
Shoreline, Washington
11.2024 - 05.2025
- Maintained organized and clean workspace to enhance productivity and safety.
- Promoted welcoming atmosphere by greeting customers warmly and addressing needs promptly.
- Cleaned counters, machines, utensils, and seating areas daily to ensure hygiene standards.
- Managed time efficiently to balance front-of-house and back-of-house responsibilities.
- Controlled lines and crowds through quick, efficient service during peak periods.
- Resolved customer complaints professionally, ensuring satisfaction and fostering loyalty.
- Educated customers on coffee offerings to promote upselling opportunities.
- Supported training for new hires, sharing knowledge of coffee making techniques.
Retail Sales Associate Manager
Forever 21
Lynnwood, Washington
11.2020 - 03.2023
- Managed inventory to prevent stock shortages and processed shipments accurately.
- Greeted customers, assisting with product inquiries and selections to enhance satisfaction.
- Maintained clean, organized store environment to elevate shopping experience.
- Handled returns and exchanges professionally, resolving issues in line with company policies.
- Answered questions regarding store policies while addressing customer concerns effectively.
- Collaborated with team members to consistently exceed monthly sales targets.
- Promoted special offers and events on sales floor, increasing awareness and boosting conversions.
- Managed cash register operations, ensuring accuracy in transactions and loss prevention.
Sales Associate
Walmart
03.2017 - 12.2017
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Executed promotional activities to enhance customer engagement and sales.
- Maintained cleanliness and organization of the sales area for optimal shopping experience.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Education
Some College (No Degree) - Baking And Pastry Arts
Edmonds Community College
Lynnwood, WAHigh School Diploma - undefined
Lynnwood High School
Bothell, WA06.2021
Skills
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Cash handling and register operation
- Active listening
- Customer service excellence
- Leadership and training
- Order taking and beverage preparation
- Creative adaptability
- Food safety practices
- Coffee preparation and beverage management
Timeline
Bakery/Barista
Whole Foods Market Inc
06.2025 - Current
Barista
Kitanda
11.2024 - 05.2025
Retail Sales Associate Manager
Forever 21
11.2020 - 03.2023
Sales Associate
Walmart
03.2017 - 12.2017
Some College (No Degree) - Baking And Pastry Arts
Edmonds Community College
High School Diploma - undefined
Lynnwood High School