Mariela Brown
Palmdale,CA
Summary
Experienced hospitality professional with over 10 years in hotel operations and tourism management. Skilled in front desk operations, guest relations, and team coordination. Delivers exceptional guest experiences through effective communication and leadership in fast-paced environments.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Project Manager
SB Renovation Builders
Santa Clarita, California
01.2021 - Current
- Manage renovation and construction projects from planning to completion.
- Coordinated contractors, suppliers, and site teams to ensure project alignment and efficiency.
- Controlled project budgets, timelines, and quality standards to meet client expectations.
- Communicate with clients to ensure project requirements are met.
- Oversaw site operations, ensuring safety and compliance with regulatory standards.
Cashier
Ralphs Store
Santa Clarita , CA
01.2018 - 01.2021
- Processed cash, credit, and debit transactions accurately.
- Operated POS systems and balanced daily cash drawers.
- Assisted customers with purchases and store inquiries.
- Delivered fast and professional customer service in a busy environment.
- Handled returns and exchanges according to store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collaborated with team members to ensure smooth store operations during peak hours.
Quality Control Technician
Regent Aerospace Corporation
Valencia , CA
01.2008 - 03.2018
- Inspected aircraft components for compliance with quality standards.
- Documented inspection results and maintained accurate records.
- Utilized testing equipment to ensure product reliability.
- Developed corrective action plans to resolve quality issues.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
- Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
Room Division Manager
Hard Rock Café
Managua , Nicaragua
01.2004 - 01.2008
- Managed overall room division operations including Front Office and Housekeeping departments.
- Controlled room inventory, availability, and occupancy to maximize hotel performance.
- Ensured smooth daily coordination between reception, reservations, and housekeeping teams.
- Performed regular inspections to ensure adherence to hotel brand standards and maintain quality.
- Managed VIP guests, group bookings, and special requests to enhance guest satisfaction.
- Resolved guest complaints and ensured service recovery to maintain guest satisfaction.
- Trained, supervised, and evaluated front office and housekeeping staff.
- Coordinated with maintenance and engineering for room repairs and preventive maintenance.
- Developed and implemented SOPs to streamline operations and elevate guest experience.
General Manager
Casa Del Café Restaurant
Managua , Nicaragua
01.2002 - 01.2004
- Oversaw daily restaurant and hospitality operations, ensuring seamless service and operations.
- Controlled budgets, inventory, and operational performance.
- Ensured high customer satisfaction and service quality.
- Directed staff recruitment, training, and scheduling to build an effective team.
- Managed staff scheduling and training to maintain optimal team performance.
- Cultivated a strong team culture through effective communication and leadership practices.
- Developed schedules and tracked payroll to achieve budget compliance.
Front Desk Receptionist
Princess Hilton Hotel
Managua, Nicaragua
01.1998 - 01.2002
- Managed guest check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Managed reservations and front office operations to ensure smooth guest experiences.
- Maintained accurate guest records and billing support for efficient transaction processing.
- Coordinated with housekeeping and maintenance departments to ensure room readiness.
- Handled room reservations, modifications, and cancellations using hotel booking systems (PMS).
- Balanced cash register and prepared daily shift close reports to ensure financial accuracy.
Education
Associate of Arts - Customer Relations
College of The Canyons
Valencia, CA12-2018
Associate of Arts - Mnanagement Tool Box
College of The Canyons
Valencia, CA12-2018
Associate of Science - PMI -Project Management
Golden Oak Adult Schoo;
Santa Clarita, CA05-2018
Tool Box - OSHA Healthy and Safety Managements
College of The Canyons
Valencia, CA01-2018
Associate of Applied Science - Inspection Techniques
Glendale Community College
Glendale, CA09-2017
Bachelor of Arts - Tourism and Hotel Management
UCEM University
Managua, Nicaragua12-2003
Skills
- Milestone tracking
- Stakeholder communication
- Occupancy & revenue coordination
- Quality assurance inspections
- PMS systems (Opera/Fidelio)
- Reservations & Booking Systems
- Front Desk Operations
- Hospitality Management
- Tourism & Hotel Operations
- Staff leadership & training
- Team Coordination
- Administrative Support
- Customer Service Excellence
- Guest relations
- Safety compliance
Languages
- Spanish
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Affiliations
- Volunteer in the children's ministry at Reallife Church in Valencia
- Volunteer in Santa Clarita City Hall as event , clean up the city and more
Certification
- Manicurist License -Board of Barbering and Cosmetology
Timeline
Project Manager
SB Renovation Builders
01.2021 - Current
Cashier
Ralphs Store
01.2018 - 01.2021
Quality Control Technician
Regent Aerospace Corporation
01.2008 - 03.2018
Room Division Manager
Hard Rock Café
01.2004 - 01.2008
General Manager
Casa Del Café Restaurant
01.2002 - 01.2004
Front Desk Receptionist
Princess Hilton Hotel
01.1998 - 01.2002
Associate of Arts - Customer Relations
College of The Canyons
Associate of Arts - Mnanagement Tool Box
College of The Canyons
Associate of Science - PMI -Project Management
Golden Oak Adult Schoo;
Tool Box - OSHA Healthy and Safety Managements
College of The Canyons
Associate of Applied Science - Inspection Techniques
Glendale Community College
Bachelor of Arts - Tourism and Hotel Management
UCEM University