Mariela Castillo
San Antonio,Texas
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Best Western Hotel
03.2016 - 03.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
John Jay High School
San Antonio, TX06.2012
Skills
- Office Meetings
- Database Maintenance
- Problem-Solving Skills
- Administrative Support
- Written and Oral Communications
- Planning and Prioritization
- Hospitality Service Expertise
Languages
Spanish
Professional Working
Timeline
Front Desk Manager
Best Western Hotel
03.2016 - 03.2021
High School Diploma -
John Jay High School