Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Mariela Castro

Yuma,AZ

Summary

Dynamic Library Assistant with proven expertise in customer service and circulation desk operations at Yuma County Library. Skilled in efficiently resolving patron inquiries and managing accounts, ensuring high satisfaction. Proficient in cataloging and materials handling, leveraging strong communication and analytical skills to enhance library experiences.

Overview

7
7
years of professional experience

Work History

Library Assistant

Yuma County Library
Yuma, AZ
02.2025 - Current
  • Answered phones to respond to patron inquiries or direct calls appropriately.
  • Provided exceptional customer service, resolving patron issues and inquiries efficiently.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Assisted patrons in locating and checking out library materials.
  • Resolved patron complaints in a professional manner.
  • Shelved books in appropriate locations according to the Dewey Decimal System and alphabetical order.
  • Inspected returned books for condition and due-date status and computed fines.
  • Scanned barcodes on items to check them in or out for patrons.
  • Responded promptly to telephone calls from patrons seeking assistance with circulation-related issues.
  • Created new library cards for patrons and updated existing accounts as needed.
  • Inspected returned items for damage before returning them to circulation.

Cashier

Flautas & Sopes
El Centro, CA
01.2018 - 03.2025
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
  • Answered phone calls to assist customers with questions and orders.
  • Resolved customer complaints regarding food quality or service in a professional manner.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.

Education

Associate of Arts - Studio Arts

Imperial Valley College
Imperial, CA
06-2024

High School Diploma -

Central Union High School
El Centro, CA
06-2020

Bachelor of Arts - Art

Arizona State University
Online

Skills

  • Customer service
  • Time management
  • Effective communication
  • Team collaboration
  • Circulation desk operations
  • Patron account management
  • Library policy enforcement
  • Shelving proficiency
  • Material Check-in and out
  • Cash handling experience
  • Database searching
  • Library materials handling
  • Analytical thinking
  • Service oriented
  • Call answering and assistance
  • Answering customer questions

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Elementary

Affiliations

  • Library Assistant Volunteer work from 2016-2020

References

References available upon request.

Timeline

Library Assistant

Yuma County Library
02.2025 - Current

Cashier

Flautas & Sopes
01.2018 - 03.2025

Associate of Arts - Studio Arts

Imperial Valley College

High School Diploma -

Central Union High School

Bachelor of Arts - Art

Arizona State University

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Mariela Castro