Mariela Castro
Bridgewater,NJ
Summary
Dedicated and compassionate healthcare professional with experience in administrative support and patient care roles. Proven ability to manage clinic operations efficiently while providing outstanding customer service and support to both patients and healthcare providers. Strong interest in pursuing a nursing career with a focus on patient-centered care. Skilled in coordinating medical office tasks, maintaining patient records, and handling insurance verification. Enthusiastic about developing a deeper understanding of clinical practices and contributing to improved patient outcomes. Seeking to leverage administrative and healthcare experience to excel in a nursing role within a dynamic healthcare environment.
Overview
5
5
years of professional experience
Work History
Rheumatology Center of New Jersey
Ahmed M. Abdel-Megid, MD
Somerville, NJ
01.2025 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Administrative Assistant/Receptionist
True Care Mental Health Clinic
01.2024 - 01.2025
- Managed high call volume (averaging 60+ calls daily) by efficiently routing inquiries and providing exceptional customer service
- Coordinated scheduling for 10+ healthcare professionals, ensuring 95% appointment adherence.
- Provided compassionate support to patients, addressing their concerns and helping them feel comfortable and informed about their appointments and treatment plans.
- Ensured that patients had a positive experience from the moment they entered the clinic to the time they left.
- Verified patient insurance information with 100% accuracy, ensuring timely claim processing and reducing errors
- Assisted with daily administrative duties, including filing, organizing client records, and ensuring that documentation was accurate and up to date.
- Maintained confidentiality and handled sensitive information in compliance with healthcare regulations and privacy laws.
Pharmacy Technician
CVS Pharmacy
07.2022 - 11.2024
- Processed and prepared 100+ prescription orders daily with accuracy in compliance with state and federal regulations
- Dispensed medications and provided pharmaceutical assistance to an average of 200 customers weekly, receiving consistent positive feedback for customer service
- Managed inventory, reducing stock discrepancies by 20% through consistent monitoring and restocking
- Collaborated with healthcare providers, insurance companies, and patients to resolve prescription-related issues, such as clarifying dosages, confirming insurance coverage, and addressing any medication shortages or discrepancies.
- Communicated effectively with customers regarding their prescription needs, answering questions about medications and providing information on proper usage and potential side effects.
- Maintained a high level of professionalism and discretion while handling sensitive health information.
Merchandise Associate
Marshalls
11.2020 - 04.2022
- Provided exceptional customer service by greeting and assisting customers with their needs, fostering a welcoming shopping environment.
- Regularly interacted with a wide variety of customers, addressing inquiries and resolving issues efficiently.
- Managed the sales floor by ensuring merchandise was well-stocked, organized, and attractively displayed, contributing to an enhanced shopping experience.
- Collaborated with team members to maintain a visually appealing and well-organized store layout that aligned with company standards.
- Supported the store's seasonal promotional events by setting up displays and ensuring product availability.
- Worked closely with management to implement merchandising strategies and maximize sales opportunities during busy periods.
- Participated in stockroom operations, including receiving and organizing shipments, restocking shelves, and conducting inventory checks.
- Helped streamline backroom processes, ensuring that products were always readily available on the sales floor.
Education
Health Science Major - Nursing
Raritan Valley Community College
06.2025
Skills
- Patient communication
- Appointment scheduling
- Insurance verification
- Medical record management
- Customer service
- Multitasking in fast-paced environments
- Administrative support
- Clerical tasks
- Phone call management
- Team collaboration
- Problem-solving
- Handling sensitive information
- Inventory management
- Pharmacy support
- Prescription processing
- Attention to detail
- Data entry
- Healthcare compliance
- Compassionate patient care
Timeline
Rheumatology Center of New Jersey
Ahmed M. Abdel-Megid, MD
01.2025 - Current
Administrative Assistant/Receptionist
True Care Mental Health Clinic
01.2024 - 01.2025
Pharmacy Technician
CVS Pharmacy
07.2022 - 11.2024
Merchandise Associate
Marshalls
11.2020 - 04.2022
Health Science Major - Nursing
Raritan Valley Community College
Similar Profiles
Aya Abdelkareem AhmedAya Abdelkareem Ahmed
Community Pharmacist at Dr/Ahmed Abdel-hafez PharmacyCommunity Pharmacist at Dr/Ahmed Abdel-hafez Pharmacy
PAPIYA KHANOM ROMAPAPIYA KHANOM ROMA
Pizza chef at Md Sajon AhmedPizza chef at Md Sajon Ahmed
Rashedul IslamRashedul Islam
Manager at Md kausar AhmedManager at Md kausar Ahmed
Alyssa AssanteAlyssa Assante
Inventory Specialist at Long Wave DreamsInventory Specialist at Long Wave Dreams
Derwin Dhas GDerwin Dhas G
Senior Engineer at GeicoSenior Engineer at Geico