Mariela D'Amico
Deer Park
Summary
Dynamic Customer Service Supervisor with a proven track record at Poly-Pak Industries Group LLC, excelling in problem-solving and workflow management. Expert in training and enhancing workflow procedures in order to consistently achieve timely order deliveries. Skilled in analytical thinking and decision-making, driving continuous improvement across multiple departments.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Customer Service Supervisor
Poly-Pak Industries Group LLC
10.2003 - Current
- Demonstrate exceptional problem-solving abilities in mulitple departments with challenging scenarios and finding solutions for all parties.
- Streamlined workflow processes for increased efficiency in order entry by creating forms to better assist customers.
- Keep track of all inventory in 2 warehouse locations
- Created, prepared, translated and delivered reports to various departments.
- Improved and implemented procedures for the company in all areas such as order entry, shipping and the company billing.
- Company liaison with the outsourced IT department, enhancing data management and help problem solving on location.
- Involved in all aspects of the company and the go to for any problem solving issues
- Streamlined production schedules and collaborated with production employees to maintain delivery goals so customers can receive their orders on time.
Customer Service Representative
NEWSDAY
03.2001 - 03.2003
- Developed ability to work on fast pace atmosphere.
- Handled over 200 incoming calls per day in call center.
- Maintanined excellent customer relations and developed customer rapport
- Quickly and effectively resolved all customer complaints
- Responsible fo all out of state Mail substriptions
- Accurately maintained all record of credit card transactions.
Assistant Supervisor/Customer Service Representative
Crossland Medical Services
01.1998 - 01.2000
- Effectively developed telephone communication skills
- Coordinate substantiate and process claims for insurance companies
- Schedule physician appointments for claimants
- Handled all incoming calls from insurance companies, physicians, attorneys and claimants.
- Confirmed and advised attorneys and claimants of (I.M.E) independent examinations
- Responsible for all Spanish speaking calls
- Ability to train and supervise customer service employees a
Education
Walt Whitman Highschool
Huntington Station, NY08-1997
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Training and mentoring
- Work prioritization
- Handling escalations
- Delegating work
- Continuous improvement
- Workflow management
- Time tracking
- Schedule coordination
- Adaptability and flexibility
- Verbal and written communication
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Poly-Pak Industries Group LLC
10.2003 - Current
Customer Service Representative
NEWSDAY
03.2001 - 03.2003
Assistant Supervisor/Customer Service Representative
Crossland Medical Services
01.1998 - 01.2000
Walt Whitman Highschool
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