Mariela De Jesus Martinez

Bilingual and prepared individual with a strong focus on team collaboration and achieving positive outcomes. Customer service professional with valuable experience in effectively addressing and resolving customer issues. Previous role involved creating efficient routes for 10 teams, ensuring compliance with all employee and legal requirements. Successfully recruited individuals for a package factory with a workforce of 300 employees. Results-driven approach and strong operational problem-solving skills excel in package environments. Interpersonal communication skills have led to the development of long-lasting relationships. Experience in retail store management includes handling all aspects of running a store, such as opening and closing procedures, banking, payroll, merchandising, and recruiting. Adept at maintaining efficient operations that consistently meet and exceed expectations. Expertise in sales complemented by unparalleled communication and relationship-building abilities.

• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Supervised team of 300 staff members.

• ServSafe Food Handler's Certification
• Business administration.
• Oregon Driver's License
• Basic Life Support Certification (BLS)