Summary
Overview
Work History
Education
Skills
Timeline
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Mariela De La Cruz

Englewood,New Jersey

Summary

Dynamic and detail-oriented professional with extensive experience at Windham Gardens and Cafe Colao Hotel. Proven expertise in housekeeping and customer service, enhancing guest satisfaction through effective communication and meticulous attention to cleanliness. Skilled in event coordination, teamwork, and cashier consistently delivering high-quality service and maintaining operational efficiency.

Overview

6
6
years of professional experience

Work History

Housekeeper

Windham Gardens
07.2024 - 08.2025
  • Maintained cleanliness and organization in assigned areas, ensuring high standards of hygiene.
  • Utilized cleaning supplies and equipment effectively to complete tasks efficiently.
  • Assisted in inventory management by tracking and restocking cleaning supplies as needed.
  • Followed safety protocols and guidelines to maintain a safe working environment.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Front Desk Receptionist

Cafe Colao Hotel
02.2021 - 09.2023
  • Managed front desk operations, ensuring a welcoming environment for all visitors.
  • Coordinated scheduling and appointment bookings for multiple staff members.
  • Assisted in maintaining accurate visitor logs and documentation protocols.
  • Responded to inquiries via phone and email, providing timely information and support.
  • Maintained an organized reception area, ensuring all materials were up to date.
  • Collaborated with team members to streamline communication across departments.
  • Implemented efficient check-in procedures to enhance guest experiences.
  • Supported office administration tasks as needed, contributing to overall operational efficiency.
  • Processed payment and managed accurate billing
  • Waitress at hotel lobby bar

Customer Service Representative

Buena Vista Aparte Hotel
05.2019 - 07.2021
  • Resolved customer inquiries through effective communication and active listening techniques.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Trained new staff on company policies and customer service best practices.
  • Processed orders and returns efficiently, ensuring accurate order fulfillment.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Organized meetings / party events

Education

High School Diploma -

Luis Ernesto Gomez Uribe High School
Dominican Republic

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Event planner
  • Waitress

Timeline

Housekeeper

Windham Gardens
07.2024 - 08.2025

Front Desk Receptionist

Cafe Colao Hotel
02.2021 - 09.2023

Customer Service Representative

Buena Vista Aparte Hotel
05.2019 - 07.2021

High School Diploma -

Luis Ernesto Gomez Uribe High School

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