Mariela Fetahu
Brooklyn,NY
Summary
The ability to communicate effectively with clients and colleagues. Working effectively within a team Professional to accomplish key objectives. Managing other people according to the key principles of leadership and management. Dealing with others in a courteous and professional manner. Managing workload. meetins deadlines and being organised at all times. I am mostly characterized of thinking outside the box and coming up with valuable and innovative ideas. I consider myself a humble person who always tends to progress and level up professionally as well as individualv.I am very sociable, energetic and hard working person.One of my strongest features is selfconfidence also the desire of facing with new challenges. Patience is definitely the way I choose to deal with unexpected situations and problems...
Overview
5
5
years of professional experience
Work History
Cashier Waitress
KING Souvlaki
08.2023 - Current
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Processed payments for orders and provided customers with change.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Engaged in suggestive selling and other sales techniques.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining room inventory and replenished as necessary.
Food and Beverage Cashier
Omonia Cafe
08.2023 - 02.2024
- Taking orders through the phone.
- Taking reservations or managing waiting lists
- Providing information about the menu, the organization, or the event
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Direct Sales Agent
TELEBINGO SHQIPTATE
01.2019 - 09.2022
- Communicated product value, quality, and style to educate and entice potential customers.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Provided training sessions to sales team members to improve their knowledge of products and services, resulting in higher close rates.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Built relationships with customers and community to establish long-term business growth.
Menager
Medusa Caffe
09.2021 - 08.2022
- Directed recruitment/training/staff development initiatives to maximize productivity and revenue potential through development of a sales team.
- Administered daily operations to ensure policies were adhered to and understood by sales staff.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned and executed floor merchandising initiatives in collaboration with merchandise management
- Improved marketing to attract new customers and promote business.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Promotional Model
NEW MOMENTS/SOURCE ONE
08.2019 - 08.2022
- Generated leads for clients by collecting contact information from interested consumers during promotions.
- Built strong relationships with store management personnel while executing in-store promotions or demonstrations on behalf of clients.
- Provided valuable consumer insights gathered from interactions during promotions back to clients for future campaign improvements.
- Worked at trade shows, customer locations or on marketing shoots.
- Maintained a professional appearance while adhering to specific dress codes or brand requirements at all times.
- Collaborated with event coordinators to ensure smooth execution of marketing campaigns and promotions.
- Promoted and set up sales using communication and marketing abilities.
- Managed inventory levels efficiently during sampling events, ensuring adequate supplies were available throughout each promotion period.
- Received positive feedback from clients for exceptional performance in representing their products or services.
- Participated in video shoots to promote fashion and beauty products.
- Appeared on TV commercials to promote consumer goods.
Merchandiser
Natyral Shpk
07.2021 - 10.2021
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Monitoring sales and identifying any losses or stock wastage.
- Working with suppliers and distributors to negotiate prices and order large volumes.
- Collaborate with executives, marketers and salespeople to set prices that are good for the market and profit
- Getting to know the customer base and understanding their motivation and sales drivers
- Reviewing customer feedback to predict sales trends and seasonal stock demand
- Briefing staff on stock display and rotation to ensure every space is optimized
- Researching and monitoring industry trends and consumer behavior to anticipate demand and changes in buying patterns
- Making predictions based on sales data, customer feedback and market trends
- Assessing the effectiveness of different product displays and store layouts on sales figures
- Reviewing competitors, including pricing, profit, marketing and other progress
Education
High School Diploma -
PETRO NINI LUARASI
TIRANE ALBANIA 07.2019
Skills
- Work Ethic and Integrity
- Customer Service
- Problem-Solving
- POS Systems
- Honest and Dependable
- Social Perception
- Organizational abilities
- Basic Mathematics
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Daily specials memorization
- High Energy and Stamina
- Warm and Friendly
- Calm Under Pressure
Languages
Albanian
Native or Bilingual
English
Professional Working
Additional Information
Basic communication skills in Italian, Spanish and Turkish
Timeline
Cashier Waitress
KING Souvlaki
08.2023 - Current
Food and Beverage Cashier
Omonia Cafe
08.2023 - 02.2024
Menager
Medusa Caffe
09.2021 - 08.2022
Merchandiser
Natyral Shpk
07.2021 - 10.2021
Promotional Model
NEW MOMENTS/SOURCE ONE
08.2019 - 08.2022
Direct Sales Agent
TELEBINGO SHQIPTATE
01.2019 - 09.2022
High School Diploma -
PETRO NINI LUARASI
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