Mariela Flores Sierra
Brownsville
Summary
Dynamic and results-driven professional with extensive customer service experience at own small business Pícame con Amor. Proven ability to enhance sales through effective product promotion and exceptional communication skills. Multilingual with a strong attention to detail, I excel in fast-paced environments, ensuring customer satisfaction and fostering repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Pícame con Amor
Brownsville
04.2022 - Current
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
Server/Waiter
Lobo Del Mar
South Padre Island
03.2024 - 08.2024
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
Front Desk Receptionist/Office Assistant
Brownsville Spay and Neuter Clinic
Brownsville
01.2021 - 05.2021
- Provide assistance over the phone and in person
- Welcome and greet new and current patients
- Check in and check out new and current patients
- Schedule appointments for consultations, follow-ups, and surgery (spay and neuter)
- Assist patients owners with any questions and concerns
- Assist with prescription refills or new prescriptions through our pharmacy
Fraud Prevention Specialist
Advanced Call Center Technologies, LLC
05.2020 - 07.2020
- My position as a Fraud Prevention Specialist consists of a lot of responsibility. Helping customers access money they thought was stolen or in reality it was is one of my priorities.
Customer Service
Don Chuchos
10.2018 - 02.2020
- Greet and acknowledge customers/clients when they enter the establishment by escorting them to the table of their preference or their assigned table
- Provide food and drinks menu, offer information on menu and specials, recommend appetizers or samples while they wait or decide on what they're having
- Take guests orders, confirm with them every detail, and provide them with a wait time when necessary
- Follow up with guests as their food is being prepared and served to make sure they have everything they need
- Strive to provide the best service possible to an experience like no other for our customers
- Assist customers when providing the check to their table; taking cash and card payments
- Balance register before shift starts and at the end of the shift
- Make reservations for events, gatherings, and special services needed
- Prepare tables, decor party room when needed, make sure every detail is taking care of before any event starts
Education
High School Diploma -
Lopez High School
Brownsville, TX06-2017
Skills
- Customer service
- Multilingual
- Bilingual
- Food handling
- Veterinary experience
- Typing
- Cashiering
- English
- Serving
- 10-Key
- Cash Handling
- Microsoft Office
- Customer Care
- Hostess Experience
- Microsoft Outlook
- Spanish
- Data Entry
- Computer Literacy
- Loss Prevention
- Phone Etiquette
- Word
- Front desk
- Bartending
- Server
- Restaurant Experience
- Sales reporting
- Team collaboration
- Product promotion
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Reliable and punctual
- Verbal/written communication
Certification
CPR, 03/20, 03/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server/Waiter
Lobo Del Mar
03.2024 - 08.2024
Sales Associate
Pícame con Amor
04.2022 - Current
Front Desk Receptionist/Office Assistant
Brownsville Spay and Neuter Clinic
01.2021 - 05.2021
Fraud Prevention Specialist
Advanced Call Center Technologies, LLC
05.2020 - 07.2020
Customer Service
Don Chuchos
10.2018 - 02.2020
High School Diploma -
Lopez High School
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