Mariela Garcia
Frankston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Chemical Specialist
Wayne Sanderson Farm
05.2022 - Current
- Test titrations to check for ideal chemical levels.
- Make adjustments to meet target ranges.
- Manage time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed in QA department and QA lab.
- Conduct routine checks to ensure accurate test results and maintain laboratory standards.
- Train new laboratory personnel to apply proper laboratory techniques and best practices.
Shift Leader
Panda Express
Jacksonville, TX
08.2019 - 05.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
Assistant Manager
Little Caesars Pizza
Jacksonville, TX
07.2015 - 05.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Inbound Call Center Agent
convergys
06.2016 - 08.2017
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Educated customers on company systems, form completion, and access to services.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX06.2016
Skills
- Effective Communication
- Problem-solving abilities
- Written Communication
- Continuous Improvement
- Multitasking
- Organizational Skills
- Teamwork and Collaboration
- Interpersonal Skills
- Attention to Detail
- Data Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Chemical Specialist
Wayne Sanderson Farm
05.2022 - Current
Shift Leader
Panda Express
08.2019 - 05.2022
Inbound Call Center Agent
convergys
06.2016 - 08.2017
Assistant Manager
Little Caesars Pizza
07.2015 - 05.2019
High School Diploma -
Jacksonville High School